Memoir Warehouse District

It was clean, beautiful, and better than expected.

Nothing! It was wonderful.

We enjoyed the room, fitness room, and the pool.

Unfortunately, I did receive a parking ticket where I was told it was "safe to park there". Advice: (don't park within 20 ft of crosswalk/stop sign). Other than that, very enjoyable.

Location and clean

No support from staff when asked. TV in neither room worked and staff never did anything to remedy the issue. Asked for water that was never delivered.

Option for in house food and drink and the rooftop pool area was great for a mid day or evening to relax

Not all amenities listed were present or functioning. An informational on hours for services would help. Balcony looked into another building

The property is associated with the Common House which you have full access to as a guest. Same owners as Soho House.

Hotel is part of serviced apartments and a social club. Lots of potential and some good facilities, rooms a good size, pool area and gym nice. But a problem with our room and bad attitude of the concierge let it down and left funny taste. A few too many revenue streams being sought at once perhaps distracting from service.

We were not given the room we booked, when tried to resolve and see if we could move the lady on concierge had funny attitude (the day agent that was, the overnight agent was at least apologetic but as we'd checked in post 11pm understandably they asked us if we could come back in the morning). The day agent made us feel like we were the problem, saving we'd only selected the "option" for a balcony (even though we'd paid extra for one). We never actually got an apology, explanation nor was any attempt made to compensate (though we think they might have placed us in a larger room to the balcony ones, but this is us guessing it was never communicated to us). An apology or even small gesture like drinks voucher can go a long way when something like this goes wrong, we just got a funny attitude and made to feel like we were in the wrong. We were left wondering whether hotel guests are a low priority compared to the complexes other revenue streams , of which there are many, perhaps a case of them trying to have their cake and eat it.