Grand Palms Resort

I like everything about the property, close to restaurants, and it was close to the beach

The thing I don't like is they keep calling you about trying to sell you a timeshare, and that's a no for me

Indoor and outdoor pools. More laid back and peaceful.

Loved seeing the geese’s, but they left a lot of pool that the small children would accidentally step in. Yucky.

It was nice and clean

I hated the location. Not near the beach nothing in walking distance

Amenities were great

I booked a single king room. I have an after hours check in, due to, I worked second shift and a long drive. Once I finally got there, I called security, about 30 minutes and they showed up. Once I got to my room, it was 2 double beds ( I’m 6’1” and I don’t do double beds”). I caught the security guard in the parking lot and told him that there was a mistake with my room, he said “I can’t do anything about it tonight, but stay there tonight and the front desk will take care of it in the morning when I check in). We couldn’t put our things away properly all we could do was just try and get some rest. My feet were hanging off the bed, couldn’t get comfortable, so I decided to go to the couch so I wouldn’t keep my wife awake. The next morning I went to the office to check in and let them know that I needed to be switched to the correct room that I asked for. She proceeded to check me in. Once I got the check in paper to sign I noticed that it had the same building and room number that I was staying in. I told her that I requested a king room and I wanted to be moved to a king room. She said and I quote “sir we upgraded you from a king room to a 2 double bed room” I said “ that’s the stupidest thing I’ve ever heard of, that’s not an upgrade from a king to a double” she said let me go talk with her manager. She came back and moved me to a king room. Also, I didn’t realize that it wasn’t beachfront (but that’s what I get for not doing my research). But when I actually called in the next day after making my online reservation. I told the guy “I didn’t see anything online about choosing oceanfront, balcony or anything like that, and that I would like to request oceanfront balcony room.” He said that he would put it in the notes. Once I got there I noticed that the whole resort wasn’t on the beach at all. All someone had to do was inform me of this and I could’ve and would’ve gotten a refund and went somewhere else and been much happier.

Everything was close by and clean

The arcade room had no pool sticks or balls or the ping pong table very small

They saw I had my grandchildren with me and they put my villa near the water parks.

I currently can’t think of anything.

Staff was very friendly.. room was clean , really like this resort definitely will be booking again in the future.