Palé Hall Hotel & Spa

Almost everything about Pale Hall is exceptional. It's a gorgeous, comfortable and very aspirational space. The 1929 Bentley out front kind of set the scene! The outdoor spaces, terrace and gym areas are beyond any ordinary hotel. The food is amazing, both breakfast and dinner. The pub at the end of the driveway, The Bryntirion Inn (which I believe is also under the same ownership) also serves outstanding quality food.

Service are dinner was very slow. There is a tasting menu but we went for the a la carte, and felt that perhaps they were pacing us equally, which meant it took almost 3 hours for a 3 course meal!

Style

Kept central heating on during a heat wave

We keerden terug naar Pale Hall na een fantastische eerste verblijf enkele jaren terug. Nu onder nieuw management is de aandacht voor detail blijkbaar verloren gegaan. Wij boeken specifiek de Turret Room en geven aan dat we met een hond reizen, net als de vorige keer (waarbij we met hond in een prachtige kamer mochten verblijven). We krijgen de Turret Room bevestigd in onze reservering voor twee personen en hond. Bij aankomst krijgen we zonder uitleg en overleg een kamer aan de achterkant van het hotel, zonder uitzicht toegewezen. De Turret Room zou niet voor honden toegestaan zijn??. Na dat wij aangeven daar niet akkoord mee te zijn, kan er niks gedaan worden, het hotel zit vol. We besluiten om te vertrekken naar een ander hotel waarmee de "liefde" van de manager richting ons merkbaar over is en we zelf onze koffers weer naar beneden kunnen halen. Na dit incident verder ook niets meer vernomen van Pale Hall. Bij terugkomst in Nederland zelf het hotel moeten herrinneren dat ze onze deposit niet hebben teruggestort, wat uiteindelijk wel wordt gedaan.

Staff were amazing, so accommodating and friendly. special shout out to Shaz, Bruce & Ryan. Food sublime. Gardens well attended and beautiful. Farm animals in the grounds were really good to see.

The Pub was not quite so good, staff need to smile more and engage with customers.

Beautiful property, exceptional food and wonderful staff. Highly recommended!

Nothing

Excellent breakfast. Fabulous quality food in a beautiful dining room. The grounds were superb and well kept. We were welcomed by a charming man who showed us to our room.

Pillows could have been a bit better, they weren't the best quality. The bathroom was fine but would have expected a higher standard at this level of hotel. A few extras such as a pool would have been welcome.

Idyllic situation with lovely setting and gardens so tranquil. Staff were very professional but friendly and helpful.The food is outstanding and so worth experiencing. I need a walk in shower so was limited to rooms that had those facilities. The room we had and wonderful views and was very quiet.

We were at the top of the hotel and getting water out of the shower was very slow and not much power , staff said they were aware, the bed in our room was very high so much so stepping stools had been put under it which I certainly needed. The bed head was broken which was noted by George who took us to our room . There was a chair I'm the bar that the bottom was hanging off which was mot a good look.

Fabulous hotel! Great setup. Wonderful service and fabulous food.