The Tokyo Luxury Apartments

On a positive note, the location is excellent (central, safe, and close to shops and restaurants). The apartment offers a fantastic view of Table Mountain, and the rooftop pool, although small and not heated, adds charm to the building.

Our stay at The Tokyo Luxury Apartments — unit 1205 — was marked by unresolved issues and misplaced priorities. The apartment was not properly cleaned, with dust and grease stains on the furniture, hair on the bathroom floor, and the carpets had clearly not been vacuumed. The extractor fan was broken, and the toaster — part of the listed amenities — was removed without notice and never replaced, despite repeated requests. A replacement of the toaster was only offered on the eve of our departure. Note that I’m only citing the issues that remained unresolved. We noticed many other faults in the apartment. And throughout our stay we had to repeatedly authorize the entry of maintenance staff, which added to the discomfort and disrupted our privacy. The only issue that received genuine attention was the disappearance of a small personal item (a spring-style phone holder). While management offered to initiate a formal investigation, I had no interest in filing a police report over a minor item during an already stressful holiday. Their priorities felt misaligned. We also faced unexpected charges, including a R1000 security deposit demanded the day before arrival as a condition to checking-in, and a check-out time of 10:00 AM only communicated at check-in. Despite frequent communication, most issues remained unresolved. We came seeking rest and renewal, but left disheartened. I would not recommend this property to travelers who value comfort, transparency, or care.

Reserved parking for guests.

No parking.

Eu gostei de todo o conjunto, hospitalidade, organização conforto e comodidade. Outro aspecto que amamos foi a localização com acesso rapido a varios pontos da cidade. Foi maravilhoso.

Da comunicação com o senhorio. A demora no feedback e o facto de termos sido incomodados para sair porque aparentemente estamos em um quarto errado, sendo que era o quarto que haviamos reservado.

Nothing the I didn’t stay because it was filthy

Nothing the I didn’t stay because it was filthy

Nice apartment

Good treatment

I loved the room the kitchen and the fact that we could watch movies all day and be lazy

The room was full of dust and was not clean at all