The Lilygate Lagos

Food is good and the accommodation is clean and calm

Nothing

Proximity to where I needed to be.

A club right across the hotel causing nightmare to sleep.

The room was very small and cramped up, bathroom has no shower door or cubicle, water splashes all over the floor. The room was poorly lighted, no comfortable work space/chsir/desk. Very poor lighting for working. I don't know who the designers had in mind when designing the rooms. I'll Definitely not be returning to this hotel, even if it's the oly place in Lagos. From the outside, it looks quite nice, until you get to the rooms.

The reception/lobby area

Sauberkeit in den Zimmern, Service Team

Kommunikation im Team funktioniert nicht

The location.

The staff did not communicate well about certain issues. You cannot access an iron in the hotel because they want you to pay for laundry services( the staff took me around in circles instead of just being honest about it). A big inconvenience that you the customer has to pay for. The communication from the kitchen staff is abysmal. The rooms are small but exactly like the pictures. The ventilation in the room was horrible, it made the bed and everything in the room moist.

The hotel is pretty but does not make up for the treatment endured.

Avoid Lilygate Hotel — Terrible Service, Unprofessional Staff I cannot recommend Lilygate Hotel under any circumstances. They ruined our Christmas. My family and I booked two nights via Booking.com and arrived around 11 PM after a long flight, travelling with a six-year-old, my mother (over 60), and my sister. From the moment we arrived, the experience was shocking: The manager on duty was dismissive, uncooperative, and clearly trying to hustle extra money from us. He claimed we had only booked one room for over £500 with only one breakfast, despite our evidence showing we had booked two rooms with breakfast included for four people. He attempted to recalculate our payment in Naira and add extra breakfast charges, citing exchange rate changes — completely inappropriate when the price had already been confirmed online. We were unable to access our rooms until 2 AM, after hours of back-and-forth and confusion. My six-year-old was hungry and exhausted, and no assistance or accommodations were offered. Breakfast, which was included in our booking, was initially denied. The mismanagement and unprofessionalism completely ruined the start of our holiday. We decided not to extend our stay, and if it weren’t for the next hotel we went to, our trip to Nigeria would have left a very negative impression. Lilygate Hotel treats paying guests poorly, and the manager on duty seemed more interested in extracting money than providing service. We were told we could speak to management the next day, but they were not there apparently. This is not how a high-class hotel should behave. We would never recommend Lilygate to anyone, and anyone considering staying there should look elsewhere. We have complained to management in writing and hope they will take the complaint seriously. We will return to update the review further when we receive a reply.