Kombo Beach Resort

Het hotelpersoneel!!!!

Er was soms geen water, maar dat heeft meer met het land te maken denk ik 🙃.

The Belgian people we met

Terrible Start to Our Family Christmas Holiday – Not 4-Star Standard We arrived yesterday with our family (2 adults, 2 children) to spend our Christmas holidays at this hotel. This trip was planned for months, and unfortunately the experience has been extremely disappointing from the very beginning. One week before arrival, we reconfirmed our booking for a family room with beach view, which the hotel confirmed. Three days later, we were informed about overbooking and received alternative offers to calm the situation. Upon arrival, it became clear that the problem was never properly solved. The room we received is not what we booked and absolutely not what you expect from a so-called 4-star hotel: The room is old, worn, and poorly maintained The bathroom is in bad condition, and there was no hot water, leaving our children cold after showering No television, although this was part of the booking No hairdryer, despite being included Bed sheets are too small and insufficient, causing our children to be cold during the night Closets are dirty and far too small for a family of four During dinner on our first evening, we were given a table that was already used and dirty, which was shocking and unacceptable. We also booked a room with WiFi, but the WiFi does not work. Outside the hotel area, we experienced constant harassment from locals, which made us feel unsafe as a family. This is not the relaxing and safe holiday environment we expected. This is supposed to be a joyful Christmas family holiday, but instead it has been stressful and frustrating from day one. The hotel management has so far failed to provide a proper solution. Based on our experience, I cannot recommend this hotel, especially for families. We are extremely disappointed and regret our choice.

Kids enjoyed the water slides

La formule tout inclus, la belle plage, le personnel

Les chambres à l’Oasis Kombo n’ont pas de tv, petit frigo…même pas une bouteille d’eau pour l’arrivée.

Didn't have breakfast

I booked for a premier too ocean view in May and a week before leaving I was told they had overbooked and offered me a nearby sister hotel. I insisted that for health reasons I needed to be on the complex. On my arrival they took me to the oasis hotel. It was awful. Then I was taken to the apartments across from tje Kombo to what appeared to be marginally better. It was not! It was not clean, crawling with ants I had to ask for any spray, the to never got cleaned in 6 days, bins never emptied and so because of the ants had to place the bin outside the room. I was told there would be water in the room and inspite of telling them this I never got water. The view appeared to be a forest/swamp. The accommodation ruined the experience and I won't most certainly never book there again for fear of the same. We were attending a weeding on 29th and this problem happened to many of us and there will no doubt be numerous requests for a refund. I would not recommend this resort at all. A meeting was held with the manager and he refused to see the rooms when asked. Customer service was overall horrendous.

Echt prachtig. Super locatie ,super lieve mensen .mooie kamer ,goed ontbijt. we gaan zeker terug .

Niets

Vorig jaar hier ook enkele dagen verbleven wegens overboeking. Prachtige ligging, mooie ruime kamer, vriendelijk en behulpzaam personeel. Altijd heel veel keuze qua lunch- en avondbuffet.

Iets minder aangenaam (persoonlijk) vond ik de synthetische lakens, ook jammer dat er maar 1 sleutelkaart beschikbaar is per kamer.