Henann Park Resort

Excellent hotel, staff and services. Breakfast buffet was outstanding

There was no direct access to the beach despite such high price for the hotel one expects access to the beach

All..!! Superb place paradise…!!!

Nothing.!

Gym, water refill station, use of towel and mat, breakfast not too bad,

Felt a bit awkward having to register my visitors. I know it's for safety concerns but it's just felt different.

De manière générale, j'ai apprécié d'avoir séjourner à l'hôtel Hennan Park. Tout est propre et on se sent bien quand on est dans cet établissement. La nourriture est bonne et le service est correct.

Ce que je n'ai pas apprécié c'est le midi et encore pire le soir de voir les serveurs utiliser un chariot pour desservir les tables. Je trouve cette méthode en matière de débarrassage en total contradiction avec les normes d'hygiène, surtout que les chariots font des vas et vient régulièrement dans des zones impropres et cela casse le standing sur la.partie restauration. Enfin le buffet est tous le temps pour l'avoir tester 3 fois. Au delà ces aspects tout le reste est correct

Booked for my cousin for two nights. Its a mess i requested for transfer, call the property was turnover to reservation and send and email. I didn’t get any reply a night before my cousin arrive i even ho to the hotel ang speak with the FO to confirm about the transfer. Fo then told me about the additional fee, said yes that’s fine as long they have smooth transfer. Waited for the call the next since i told FO staff to call me the next day as mu cousins might arrived before 15:00. My cousins went through the port and tricycle hustle with the transfer dealing with lots of stuff at the port. Stressed with all the process and deal with the tricycle and with the luggage and all. I went to the hotel and complained about the experience, they just said for further investigation. Di hear anything feedback resolution moving forward anything nothing. The next day the followup talk with Kessia still insisting matter is still under investigation. No Urgency nothing, very poor guest handling. Communication is very poor. The whole experience is a mess, i speak to Fo before checkout followup what’s the update NADA NGANGA 9am pa daw papasok ang right person. Sevice is very POOR