Coconut Grove Regency Hotel

Internet was bad

Everything

the staff were friendly and attentive

The property needs a massive lot of work and updating. The beds are extremely uncomfortable and the shower didn’t work properly. The shower fix was broken so we had to hold it which was a nightmare for washing hair and in general. We didn’t even get any hot water out of it so in the end even after waiting after turning the heater switch on. In the end we moved hotels as paying all this money per night was not right

Hotel has a good location, close to the GIS with whom I work and not far away from the airport. Breakfast could have some additional offers, but it is not bad at all. Servis can be improved as well. Otherwise, the area around swimming pool is nice and cozy, the fitness is modest but good. The hotel has very effective transfer to and pick up from the airport.

The outdoor bar is available, but there is difficult to find any staff and you have to wait long time to be served. It's pity because this is the only area to chill out, and the hotel management would need to improve this service.

Kind and friendly staff. Quiet and clean room and facilities. Lovely pool and bar area.

The beds are quite hard, but ok for a night or two.

The welcome with the coconut juice

Nothing really. The staff were exceptionally helpful

The hotel is decent, with 24h security

Expensive for what it offers