Veu Munnar Retreat - Valley View Rooms

Very worst and untrustworthy don’t go to this place, fan not working , toilet flush not working, no ventilation, no hot water provided, no tv working , staff are drunk always,

It was hell spending so much money Very worst and untrustworthy don’t go to this place, fan not working , toilet flush not working, no ventilation, no hot water provided, no tv working

Nothing to like there.

Absolutely Horrible Experience. This was one of the worst stays I have ever experienced. There was no telephone in the room, making it impossible to contact anyone for even basic needs. The reception number provided was useless—no one answered most of the time, and even when someone did, none of the requested services were delivered. On the night of 29.04.2026, we were left with no way to order food and were forced to go hungry the entire night. There was simply no staff available or willing to help. Parking facilities are equally poor. There is no proper parking arrangement, and even the available space offers zero security for vehicles. This hotel shows a complete lack of professionalism, responsibility, and basic hospitality standards.

The stay was very disappointing the property was poorly maintained and the service was extremely bad. Overall, a terrible experience.

The kind and helpful staff were the saving grace of the hotel. The super star being Rahid. His English is excellent, he took time to give me useful advice on places to visit and made sure that cleaning was done in my unacceptable room. There was also a very kind lady in the kitchen team who did her best to sort all the problems with the food. Both Rahid and another member of staff went out of their way to help me when I had accidentally left my purse in the hotel upon leaving. I am so grateful to them. The view and the staff were the only good things.

The room has rising damp. Mouldy picture on the wall. A previous guest's towel was still hanging up. The room smelt of mould as did the bedsheets. One pillow was actually mouldy! Dirty windows. Sleeping in a mouldy room.is really bad for your respiratory health and after 2 nights I did start to feel under the weather. The bathroom walls were far from clean. So much so that I didn't want to shower. The drains smelt really bad. And there was only hot water to shower in the morning. The food was mediocre and the same dinner options were offered 2 days in a row. At different prices. And you cannot go anywhere else for dinner as you are far away from any restaurants. Therefore you are at the mercy of the hotel. My dinner was cold on the second night and I had to send it all back and ask for it to be reheated. A bottle of drinking water on my table was green with algae! Definitely NOT a retreat in any way. Both nights other guests were partying with loud music and flashing lights until midnight. Not what you want when you are trying to enjoy the natural surroundings. They shouldn't be allowed to play loud music as the whole point of going to a place of natural beauty is to enjoy just that! Go to a city for a party or somewhere where you cannot disturb others.

Overall excellent stay, worth the money!!

Great view and properly managed property. Loved the hospitality, must try!

Good

Food