Homewood Suites by Hilton Houston-Woodlands-Shenandoah

I accidentally booked the wrong location and after some time passed without being able to cancel without a penalty, I decided to go ahead and stay. What a mistake!!!! I asked for a room not far from the elevator due to my husband's inability to walk far. The desk clerk was VERY nice but gave us a room at the FAR end of the hall. I went back downstairs and asked if they had rooms closer and that I had asked him for a closer room. He said yes and proceeded to assign me a room on 1st floor which I accepted after seeing how close it was. We moved into the room. It was dark and run down looking on the inside. I had planned on staying two nights but changed my mine and decided we would only stay that night and proceeded to cancel the next night. The room was evidently made for a midget because the bathroom tolitery wad sooo low to the floor. My husband could barely use the toilet due to how low it was to the floor and the tank or/and the commode rocked and made loud cranking sounds went trying to sit or get up from it. I started to complain, but decided not to because we had already moved once. We toughened the night out with someone sitting in the pool area ALL night long talking loud. Mind you a big rain storm was coming in that night, but whoever it was stayed out there all night talking loud either on the phone or to himself. Our room was right by the pool area. Evidently they don't check the grounds at night or they would have seen this person. Upon leaving the next morning there were roaches crawling around on the kitchenette area and baby roaches around the corner of the entrance door to the room. We hurried and got OUT of that roach infested, ragged furniture uncomfortable room. I did report it to desk staff upon our departure and she apologized and took notes. The building was being renovated, but I ended up paying for a room that should have never been rented.

The hotel

I confirmed when I booked that they had shuttle service to the Market Street area. When we arrived they said their van was not operating. I would have never stayed there again if I had known that ahead of time.

Good location and staff excellent

la habitación era muy grande y la bienvenida fue genial

esta al lado de una calle de servicio muy transitada paralela a la autopista, hay que tener mucho cuidado al salir.

Läget, priset, rummet, personalen, allt var bara så perfekt för oss när jag skulle tävla i Ironman Texas.

Visst, pool/bbq area kunde varit lite mera städat men det funkade.

I liked the location a lot, it's easy to reach from the The Woodlands Mall/waterway without taking the freeway, literally 10' away from anything/

the room had a smell that never went away (a bit like broccoli). It was overall clean, but it really smelled bad.