Greenwoods Thekkady - A Five Star Classified Resort

Greenwoods Resort is fine re location, clean, good facilities, food and restaurant staff were friendly and helpful. Pool although we did not use looks great and very well maintained. The resort while practical, green and pleasant lacks a sense of being in Thekkady, which is Hustle and Bussell. Somewhat soulless was our feeling. Particularly in that we had travelled from Munnar which we found so nice. So for our 1 night stay perhaps not the best choice and a little expensive for what you get

We did not like the aggressive and persistent messaging prior to arriving on pre payment or payment of the room prior to arriving. We were already in India and Chennai and found it both annoying to be consistently messaged on requiring payment of the room prior to arriving. Not easy in arranging bank transfers from a UK bank while already travelling with limited access to wi-fi. In the end our hosts in Chennai had to phone them to confirmed our arrival (we had consistently assumed them via messaging that we would be arriving to secure the room) and that we would pay on arrival. I find this unacceptable given the contract arrangement is via Booking.com and that if payment is required prior to arrival then that should be the financial contracted arrangement between Booking and Greenwoods Resort. Particularly in confirming the booking can only be done with the security of a credit card with Booking.com. Additionally that rather aggressive and persistent attitude continued after we left with could we leave a review! So this is it. Not the place for everyone!

Greenwoods Resort, is probably my best stay in Kerala. Right from the time we checked in till the time we checked out, we felt we were at home. Each and every staff, especially Mr. Ayub, is excellent in his job. He always made us feel on priority. One cannot imagine how different it could get inside and outside the resort. Outside is a busy city with crowd, shops, traffic and inside is a peaceful valley with wonderful smiles on their faces. If I ever come back to Kerala, I will definitely come to Thekkady and I will ONLY stay in Greenwoods Resort.

Nothing honestly, we could not find any flaw in the resort. Every part of the property is wonderfully built, every staff is warm and helpful.

Breakfast was good but South Indian dishes were limited

The private pool was not clean enough 😔 The wifi connection had been given to the TV after complain made by us