Wingate Suites By Wyndham Mansfield Ontario

Nice location

It’s under construction and the grounds are unkept

Nothing. ABSOLUTELY NOT SUITABLE TO STAY HERE.

The parking lot and hotel smelled like marijuana and there was broken glass in the entryway. I called to cancel and was told on the phone I would be refunded because the accommodations weren’t suitable for a family. 3 weeks later- no refund and booking.com cannot even get the hotel to reply to them to issue it. The staff agreed and understood my concerns when calling and said I could cancel and be refunded but never honored that. I’m very upset to have them steal my money.

Renovated room.

But already rust on the shower. I’ve asked if the pool was open prior to my stay with no response. I arrived at the hotel to find it to be a complete construction site. A heads up would’ve been nice. For most of the staff every question seemed too much.

Location

The gym is closed, the pool is closed, the entire property is under renovation with jack hammers blasting the floors out during the weekend. There was no notice this property was under construction . The hot water doesn’t work after 3pm , it was noisy, the stairwells stink, the landscaping (or lack of) smells like mold, the doors to the rooms slam shut so you hear every person entering or exiting a room on the entire floor you stay on and the rooms are tiny. This is currently a 1 star hotel at best and it cost nearly $600 for our stay. I would not recommend this hotel. Management did nothing to address our complaints. This property is falsely advertised. Be ware!

Was not told it was under restoration

Should have been told about renovations nono pool no workout room

Love the room and staff was very friendly.

The only complaint is breakfast, the pancake machine was empty and the chaffing dishes were empty.