Wingate Suites By Wyndham Mansfield Ontario

Freshly remodeled room, awesome bed and tv.

Our room was completely updated

It was under construction. There were water marks in the ceiling in the dining area. The stairs were taped off with caution tape. The front desk was half wallpaper and half spackle. The toaster was broken. The pancake machine was broken. The eggs were cold and even the cereal dispenser malfunctioned and dumped cereal all over the place. The window screen in our room was torn, there was nicotine drips and staining on the smoke detector in our room, and they didn’t have enough parking spaces for the number of guests. I had to park at Taco Bell. The man on night shift at the desk was like speaking to a brick wall, and the older lady in the morning was rude on the phone, (pleasant to your face though). The two younger ladies there tried their best, were friendly and tried to be helpful. We stayed for 3 nights and had to repeatedly have our key cards reactivated. It’s a relatively clean place to stay, but they need quite a bit of work to be worth more than $100/night.

The price hike for next year and the ac didn't work in the room

Not much

The mini fridge was leaking water all over our floor and even after informing them on day one and being told someone would come fix it they never did. Just gave us a couple extra towels to put on the floor and left us unattended for 3 days with soggy towels and a fridge that didn’t work. Half the breakfast “buffet” was out of order, there were half eaten biscuits put back in the serving tray, and it’s noisy all through the night.

The woman behind the check-in counter was warm and welcoming. She explained that Wingate had purchased this hotel from Country Inn & Suites and that the hotel was under renovation. She was very reassuring that the rooms (at least many of them) had been renovation and that we'd be happy with our stay. Our entire price for one night that included all taxes and fees was less than $130, so Wingate was discounting for the less-than-stellar condition of the overall hotel.

When we drove up, I had a sinking feeling when I saw that the sign on the building seemed to be hung over a sign for a different hotel brand. We've had too many experiences with booking hotels based on trusted hotel brands but discovering that the hotels had been sold to independents who provide sub-par accommodations and guest services. That bad feeling wasn't helped as we walked into the hotel lobby that was clearly under construction. The staircase was sealed off by caution tape, and the breakfast area room to the side featured 1970s decor that clearly wasn't under renovation. As far as the rooms, I'm not so sure renovations are complete. Actually, I hope they are not. The flooring is not carpet; it's linoleum. The bed was an IKEA type of metal bed frame. The furniture really looked cheap. The mattress was okay but not nearly as comfortable as we expected from a Wingate. The pillows were not okay. If bedding was new, I would not have expected the lumpy pillows provided. Most importantly, the bedding was merely a flat sheet, a top sheet, and then a "bedspread" that had the feel of another sheet -- super thin. There was no blanket. Also, AC was an issue. We entered the room that had no AC on. It was warm and muggy. We turned on the AC full blast and went to dinner. When we returned about an hour later, the room was cooler but definitely not cool. Basically, the room was fairly warm all night long. We were hoping breakfast would be better. Basically, everything was basic. The warm foods didn't look very appetizing. When I opted for cereal, the twist mechanism to turn to get cereal out of the dispenser didn't work. I ended up taking the dispenser off the stand, removing the lid, and pouring cereal form there. Toast seemed like a safe bet until I saw the sign on the toaster that indicated users had to hold down the lever for it to work. And, the OJ tasted like soap.

We loved everything from the location to all the employees who were amazing.

Lobby was under construction, the floor all tore up down to the cement. There was no signage about the construction before you walked in.