The Palms

the stuff was friendly, especially the restaurant service and two bartenders: Buddhi and Kanishka - they were always happy to see us and ready for a quick chat. We also loved the pool guys, they were very helpful :) I loved the beach, overall the facility, and the good vibe. Also our room was great: with mini fridge and balcony. What is important the AC was working flawless! The wifi is very strong and fast and is working even on the pool area or by the beach. The garden is very well maintained. There was a live music almost every evening, so we used to enjoy it with some books in our hands. Overall we recommend this place and we would gladly spend there another week!

I found it difficult to communicate with the reception staff; their English was limited, so often we could not get the answers to the questions that we asked. We also didn't like that when we ordered the lunch box for our all day trip for a specific time, it was not ready and not followed up on. Eventually we had to leave as our driver was waiting, and we were caught by the stuff in the parking lot by the skin of our teeth. The common bathrooms could be cleaner and we were disappointed with the all inclusive beverages; they were all watered, we didn't try the alcoholic beverages, but the offer was very limited and only local alcohol was served (no wine). The vegetarian food options could have more variety. Also majority of dishes was really spicy. There is no transport service and the tuk tuk drivers are out of control both on the beach and in front of the gate (they harassed us for ordering an uber). I know this is no fault of the hotel, but more like a watch out - if you plan to order a taxi, make sure that they will pick you up from hotel premises (don't wait for them in front of the gate)

We loved the staff, who were kind, thoughtful and very attentive. I’m sorry we did not learn the name of the lady who checked us in as she was superb! Also Saranga, the pool supervisor was very attentive, superb at his job and made us feel very special. Our room was..well, wow! No idea how we managed to get the upgrade but the suite was incredible!! All rooms face the sea, pool and garden. Restaurant was good, lovely selection of food, but the soups were my fave!

Nothing to complain about at all

Good staff

The hotel does not arrange taxis and they advised that we had to go outside to pick one up. Then we had to negotiate fares and trust we were paying a fair price for where we needed to go. If the hotel does not provide transportation then they should advise on taxi fares so the guests do not over pay and feel confident in getting in one.

The location, the beach, the staff and the wildlife.

The pool was constantly dirty, the grass area could be cleaner (a lot of cigarette butts on the floor), the pool/beach towels were in bad condition and the buffet choices were pork-heavy. The overall facilities need an uplift and are very outdated (such as tv in the room and beds).

Great location and well maintained grounds.

Bit of a warren, tends to get lots, but it’s fun.

Beach

Rooms need a renovation. Hair dryers did not work. tea pots does not look clean. Food in the restaurant can be better

overall experience

The only good in this hotel is that the hotel close to beach!!! Otherwise it is not worth the money..

The furniture in this hotel is very old, and the bathroom is very dirty and needs renovation. The booking was for all-inclusive, but the food selections are very poor. We had two instances of water issues in the bathroom. The tuk-tuk 🛺drivers near the hotel gate are forcing customers to use only them, not allowing other drivers to enter. For example, if you want to book a driver from Uber or PickMe, they will not be allowed. I made a complaint to the local police 👮‍♀️, hoping this will be resolved. We talked to the hotel manager, but he ignored us. I would not advise anyone to stay at this hotel.