The Palms

beach dinner

lunch hospitality

The property is beautiful and well managed!

Nothing to add here

AC not working room smell bad Feel dirty inside Smell old

Food

My recent stay at this hotel was a rollercoaster of experiences, blending the highs of fantastic facilities and location with the lows of a few dining disappointments. Let's start with the positives— the location and facilities exceeded my expectations. Nestled in an excellent spot, the hotel offered breathtaking views and an array of facilities that left me impressed. The rooms were spacious and well-equipped, providing a comfortable retreat after a day of exploration. Now, onto the dining experiences. I indulged in all three meals at the hotel, and the on-site restaurant left me with mixed feelings. The Christmas Day dinner, though not the best in terms of variety, featured tasty offerings. However, the crowded setting and limited food choices slightly dampened the experience. Breakfast proved to be a highlight, surpassing both lunch and dinner in terms of variety and overall satisfaction. Special recognition goes to Nethmi, the staff member overseeing the live stations during all three meals. Her skills at the grill during dinner, omelet station at breakfast, and preparation of battered prawns and fish for lunch were nothing short of phenomenal. Nethmi's dedication and expertise truly stood out, making her an invaluable asset to the dining experience. The staff, particularly those in blue uniforms, exhibited friendliness and a helpful attitude. It's evident that they are junior staff, navigating their roles with limited guidance and training. Despite this, they made sincere efforts to meet our expectations. While the hotel has great potential, especially with standout staff members like Nethmi, there is room for improvement in the dining department. A more diverse menu, especially during festive occasions, and additional training for the junior staff could elevate this hotel to excellence. With a few adjustments, this could easily become a top-notch destination for travelers seeking both comfort and culinary delights.

In retrospect, my experience with the all-inclusive package at this hotel left much to be desired. Despite assurances of complimentary beverages and liquors, I felt that the attention given to all-inclusive guests was lacking. It seemed more like a marketing tactic than a genuine commitment to providing additional value. The disappointment continued when, due to the upcoming Poya Day, the hotel decided not to serve liquor. While I understand the cultural context, it raised questions about the fairness of promoting all-inclusive packages that do not deliver as promised. Guests paying extra should receive the services they paid for, without exceptions. A notable hiccup occurred during check-in when I was informed that my all-inclusive package covered dinner, breakfast, and lunch the next day. However, when I opted for lunch at the à la carte restaurant during check-in time, the cost for two seafood fried rice plates exceeded 4,400 rupees, a steep price for a meager portion with a taste that did not justify the expense. Adding to the disappointment were the supervisory and managerial staff, identifiable by their white shirts. Their unfriendly attitude and occasional rudeness were off-putting. During meals, they engaged in lengthy conversations with acquaintances, potentially tour guides or individuals in the tourism industry, creating a disturbance for other guests. This unprofessional behavior detracted from the overall dining experience. There is a need for improvement, particularly in the communication and professionalism of the supervisory and managerial staff. A more collaborative effort between the management levels could contribute to the creation of a cohesive and efficient team. The all-inclusive package, as experienced during my stay, did not prove to be worth the price. The inconsistencies in service, coupled with the unmet promises and unprofessional behavior, leave for improvement in the overall guest experience.

Calm place at the beach for a relaxing holiday. The beach is suitable for swimming because of the coral reef but the water is not transparent as the water comes in from many rivers. On the other side from the reef there is a good spot for surfing. We enjoyed playing table tennis and billiard. There’s evening entertainment with some live music.

Always the same songs looped at the reception

Totally enjoyed our month stay at The Palms… the staff exceeded our expectations in every aspect. We chose the all-inclusive option for convenience and were very happy with it; large selection and variety. The Staff were always willing to go above and beyond to help us and make us feel like it was our home away from home. We cannot thank all of them enough for such an enjoyable month long stay. We will be back for another extended stay… Highly suggest!!!

Totally enjoyed our month stay at The Palms… the staff exceeded our expectations in every aspect. We chose the all-inclusive option for convenience and were very happy with it; large selection and variety. The Staff were always willing to go above and beyond to help us and make us feel like it was our home away from home. We cannot thank all of them enough for such an enjoyable month long stay. We will be back for another extended stay… Highly suggest!!!