Hyatt Centric Murano Venice

Location

Stanza buona

Mancanza di un bar interno e di un ristorante

Tout, le personnel est pro et charmant. Les chambres sont magnifiques, les petits deus sont bons et copieux

* The restaurant staff were excellent—very welcoming and attentive. * The breakfast focuses on quality over quantity, with freshly squeezed orange juice. * The bed was comfortable. * The location on the island is peaceful, and the hotel is right in front of the vaporetto stop.

* The hotel’s “gastronomic” restaurant was only open one evening during our entire stay and then closed until September. * The spa was closed during our stay. * The room service staff made me wait 45 minutes for a pre-ordered meal, only to tell me it was no longer available, with no vegetable alternative offered—not even something simple like bread and cheese! They ended up offering me a tiramisu as my “dinner.” * The shampoo and shower gel dispensers were faulty. * The iron was broken; water leaked onto the cable and caused a power outage in the room. * Check-out took more than 45 minutes for just three rooms. (Apparently he was new , but Even New joiners have supervisors)

From the moment we arrived in the suite, the issues were obvious: stains on the walls, a clipped fingernail on the floor, and damaged furniture (a torn ottoman, stained fabrics). The sofa bed was in a deplorable condition, with an unmade mattress covered in yellow stains, and even a visible blood stain when we turned it over. No real solution was offered despite our complaints, apart from putting clean sheets over it (!). We ended up having to sleep three people in a double bed. The manager left without resolving the situation that same evening because she had “finished her shift,” even though we had informed her two hours earlier. She simply told us to “please rest” and to deal with the other manager the next day. The following day, the other manager offered a 50% discount after we refused to pay the full price for the suite. This gesture does not make up for such a terrible experience. We booked a suite in a 4-star hotel for €400 per night expecting peace of mind and a clean place to sleep — and we got neither. Unworthy of a 4-star hotel. I do not recommend it.

Wunderschönes Hotel, sehr freundliches Personal, sehr saubere Zimmer, sehr bequeme Betten, Klimatisierung der Räume über die Wände - dadurch keine störenden Geräusche , jeden Tag zwei frische Flaschen Mineralwasser auf dem Zimmer, neue Schlüsseltransponder

Auch bei längeren Nachdenken - keinerlei Beanstandungen

Lovely hotel - best on Murano Island. Staff are very nice and its very comfortable to stay here.

Ottima sistemazione e ottima colazione

Acqua non calda per doccia

Außergewöhnlich schön, sehr schöne große Zimmer, modern, stilecht und wunderschönes Interieur im Muranodesign

Es gibt keine Beanstandungen während unseres Aufenthaltes, Wünsche wurden zur besten Zufriedenheit erfüllt