Tropical Heaven By Luxe Holiday Accommodation

Nothing

Didn't stay as accomodation cancelled at the last minute and refused to answer calls or messages. Also lied about giving refund. Avoid!!!

Booking cancelled 3 hrs before check in! Then not cancelled on booking.com 3 days later, despite numerous messages to hotel

Booking cancelled 3 hrs before check in! Then not cancelled on booking.com 3 days later, despite numerous messages to hotel

I have arrived at the property around 8 in the evening with 2 years old baby. The owner doesnt receive calls when i asked him how to get into the property. Eventually he let us in after 49 min wait in the cold. Then i had to call him again for the wifi password. He didn't receive my call when i called from my mobile. Than i have deceided to call from another number which he answered and gave me the password. The property is in very bad shape. We were not able to stay there for even 1 night where we booked 2 nights to stay. The property doesnt have any hot water and the heating system doesnt work. The only thing is work in the property is the light turn on apart from that the property is very bad. The beds are also very bad feels like you are sleeping on the floor. The bed also full of bed bugs. Stay away from this hotel.

The question is worng. You should ask what is it that i like in this hotel. The only thing i like when i contacted the owner before booking he was very polite until he gets the money he doesn' t bother any issues and don't answer the call. I have arrived at the property around 8 in the evening with 2 years old baby. The owner doesnt receive calls when i asked him how to get into the property. Eventually he let us in after 49 min wait in the cold. Then i had to call him again for the wifi password. He didn't receive my call when i called from my mobile. Than i have deceided to call from another number which he answered and gave me the password. The property is in very bad shape. We were not able to stay there for even 1 night where we booked 2 nights to stay. The property doesnt have any hot water and the heating system doesnt work. The only thing is work in the property is the light turn on apart from that the property is very bad. The beds are also bad feels like it was full of bed bugs. Stay away from this hotel.

Absolutely nothing!!

We couldn't even stay there it was absolutely disgusting stunk the apartment wasnt even ready they come to let us in at 3.30 to then tell us we had to wait outside for them too clean it. we went in to have a look and walked straight back out..the ppl was very rude the manger kept cutting my calls off..

My room was cancelled on my day of arrival on the 8th of december. It's now the 23rd and I still haven't received my refund and no contact