Exclusive Self-contained flat in Middlesbrough

Location

Alarm was sounding the entire week. It was unclean and the mattress has springs coming through. No hot water

Refused to give a VAT invoice when it clearly states on booking.com emails that I needed to receive this at the hotel it's self Shower leaked real bad No TV Uncomfortable bed and pillows Not the cleanest either

The property is close to town and local amenities

Being told to go and see the husband who was sitting in his car in order to check in after having waited 20 mins. Maybe it’s cultural differences but I suggest a little politeness would go a long way. Upon arriva, from the road to the front door it’s just a mess , when you enter there’s no much improvement in terms of cleanliness. The shower was scalding hot and the host tried to imply I didn’t know how to use a shower until I told them I was actually a plumber and they should change their thermostat. The fire alarm started going off because of the steam while I was trying to adjust the shower and everyone had to get out . The silk bedding was horrible, the pillows were stained smelling of sweat. I do believe they are good people but looking at their responses to reviews here, I think they should try and take it as an opportunity to learn what clients expect.