Quest Carlaw Park Serviced Apartments

Great location, spacious room, well-equipped kitchen, great bathroom

Low shower pressure

Staff were helpful and lovely, and assisted with car parking etc. They also knew about outside food options etc. The facility was well located and only a moderate walk to the foreshore and ferry terminals etc. where the restaurants and action is.

First night checkin out of hours was a bit clumsy. Apparently insufficient staff to promptly answer the outside phones. Possibly only one operator on duty for several premises? We were on hold with 4,5 other parties who arrived at the same time to checkin, overall for perhaps 15 mins with a few disconnects. (Clearly not the fault of the person who was fielding the calls though - she did her best!) Arriving on a weekend, in this area many of the cafes, and food shores were not open. Better hours once the week started. The room looks tired. Many of the rooms (doors were open during room servicing have the same hole in the wall where the door handle hits it. Looks like this franchisee has been skimping on the maintenance.

Excellent communication prior to check-in. This helped to ensure smooth checkin process. Well done!

Maybe a bit more information on the website on how the parking works. That would help.

Cleanses

Man on front desk, both at check in and when we came back for bags. Was on phone and didn’t even put head up to say hi

Great location in a nice quiet area.

Everything it was excellent, the accommodation was very clean and had all the facilities we needed and reception was really helpful.