Family Apartment with Uninterrupted Ocean Views

Everything was perfect and in order.

The cleanliness, sea view and comfort

Beach is a stone throw away, this was my favorite thing about the place, I took walks with my boys on the beach. The sound of the ocean waves was extremely refreshing.

Honestly very little to not like about the place. I would have loved to reach the owners or a staff member via WhatsApp, as international guests it was hard to reach out without having to make an actual call.

No breakfast

n/a

I had a really pleasant stay overall. The place is well organized, with clear and easy-to-follow instructions for accessing the property and using the facilities, which made everything smooth from the start. One of the highlights for me was waking up to the ocean breeze and the sound of the waves — that alone made the experience feel relaxing and refreshing. The environment is safe, secure, very clean, and cozy, which made it easy to settle in comfortably. I also appreciated the setup with TVs in every room, including the main TV area. It gave everyone the flexibility to enjoy their own space and entertainment without interruptions.

The only small downside was the lack of cleaning cloths for wiping kitchen surfaces and the bathroom. It would have been helpful to have those available for maintaining cleanliness during the stay.

I had to cancel the booking 1 day after our stay due to cockroaches infestation that we experienced in the kitchen at night, the property was not clean upon our arrival, sliding door not working properly because of the dirt, microwave not working, fridge has rust..overall unhygienic conditions The property management company lacked customer service even suggested to send someone to fumigate in our presence and sent a cleaner only after I complained They also instructed the cleaner to check for cockroaches during the day and she claimed she didn't see them...common sense Coacroachs hide during the day and active at night I have requested my refund as I had to incur costs by vacating the property within 1 nigh and looking for another accommodation for the remaining 4 nights I have contacted Booking.com and the property management is playing hide and seek as they are running away from taking accountability

Great location, my parents often book an apartment in the same block - Neptune isle as this one when they visit Cape Town which unfortunately was not available at the time and we thought we would try this one and have as an option for their CPT visits, however it was disappointing the way they didn’t respond to queries it was as if we were an inconvenience, it seems like the owners expect property investment to 100% passive income which is never the case, you must be available to ensure guest queries are attended to and also feel welcome in your property.

Non responsiveness of accommodation owner or manger. Micro leave didn’t work, when I tried to reach them to check if it was maybe a trick that we were missing nobody responded, emailed and texted no response in any of the channels yet on the fridge the contact number is on a sticker on the fridge and on bookings.com but no one answered.