Quirky and spacious

Fantastic property, spacious, clean and great location. The owner was an absolute please. There was great communication, and she was super helpful. Wish we'd have booked to stay longer!

I had to contact the host to get the heating turned on, it was getting cold into the evening. There were no instructions about this. And why wasn't it already on?

Loads of space! Liked the lounge, dining area and kitchen with outside space all on the top floor! Comfy bedrooms on the floor below. It was brilliant having two bathrooms, all very clean, nice showers. Handy parking and in a quiet area, easy to get to from Telford centre. Helpful and responsive owner, thank you.

Nothing major. There were no hairdryers when we stayed, probably just an oversight. The oven would welcome a good clean (often the case at holiday rentals) and the glassware, perhaps a refresh. Other than that, we were very happy, thank you.

Any positives were overshadowed by the overall experience.

Please note that I am not telling anyone not to rent this property. I simply feel a responsibility to warn future guests about a significant safety issue and to ensure people have the information needed to make an informed decision. During my stay, the front door mechanism failed and trapped me inside the apartment with no alternative exit. In the event of a fire or other emergency, my only escape would have been jumping from a first‑floor window. A locksmith eventually arrived, broke me out, and repaired the mechanism, but the underlying issue remains: the door design can fail in a way that leaves guests locked inside with no secondary escape route. What made the situation worse was the host’s behaviour. While I was trapped, she accused me — through the broken door — of having “smashed” it and claimed to have doorbell footage proving this, but no footage was ever produced. She repeated these accusations to others on the phone and to the people who came to help. After the stay, when I raised the safety concern, suggested replacing the door with a safer design, and asked for an apology for the unfounded accusation, the host did not engage constructively. Instead of acknowledging the distress caused, she responded with threats about “taking it further” if I warned future guests. She then stopped engaging and told me to contact Booking.com, which unfortunately led nowhere. If I could, I would share the communication with the host here, but unfortunately it is not possible. I never received an apology for the accusations or the distress caused. The host’s attitude throughout — accusatory, dismissive, and threatening — made everything significantly worse.

The accommodation was up to a lovely standard, it is a beautiful and well put together stay. The location is perfect with supermarkets and takeaways near by if needed. The utilities in the accommodation were immaculate too.

Nothing

Clean tidy and spacious

The property was well located for local shopping centre and food outlets. Beds were comfortable. Owner replied to messages fairly quickly.

Parking was limited. House was cold and the thermostat had been removed so unable to put any heating on. Small blankets provided but insufficient for keeping warm. Property in need of some TLC. Some appliances were rusted. fridge and freezer needed cleaning. Shower head needs replacing. Cushion floor stapled to side of bath panel. Paintwork chipped and scuffed throughout.