Steps Garden Resort

We were satisfied with our stay overall. The main advantage of this property is definitely its proximity to the airport, which makes it especially convenient for travelers arriving in or leaving Sri Lanka. There is also a free airport pickup if you stay there on your first night in Sri Lanka, which is a very helpful service. The staff were generally kind and accommodating. We also enjoyed the breakfast, and the property itself is interesting and varied, with a lot to look at.

Outside the property, there is not much of interest for tourists, and there are no nearby restaurants within easy reach. Our main criticism was the payment process at the end of the stay. We asked at check-in whether card payment was possible, and this was confirmed without any further explanation. We also asked again via WhatsApp and received the same answer. However, when it came to paying, we were told that we also had to cover the Booking service fee, which was not included in the invoice shown to us on Booking and added around 10% to the total. On top of that, card payment was subject to an additional 3% fee, which is not unusual in Sri Lanka, but we would have appreciated being informed of both extra charges when we asked in advance. In that case, we would simply have withdrawn cash beforehand. But we still had a nice stay.

L’amabilité du personnel , la qualité des repas, la piscine, la quiétude de l’endroit, la proximité avec l’aéroport

Les avions au décollage / atterrissage

Gutes Preis-Leistungs-Verhältnis (37 Dollar für eine Nacht), Gestaltung der Außenanlage (viele Pflanzen, Beschilderung von Kräutern, Hängematten), Außendusche mit starkem Wasserstrahl, Toilettenpapier und Duschartikel standen reichlich zur Verfügung, Gute Auswahl zum Frühstück (allerdings kaum gewürzt), Bezahlung mit VISA möglich, Parkplätze vorhanden, Tankstelle und Supermarkt in der Nähe, Unterkunft bietet Flughafenshuttle an, gelungene und moderne Optik

Warmwasserboiler muss zeitig vor Nutzung aktiviert werden (dann aber schön warmes Wasser), Bett wirkte instabil, Regendusche zu niedrig (unter 2 Meter)

Super Service

Het hotel is handig gelegen ten opzichte van het vliegveld, vandaar dat we ook voor deze accommodatie kozen. Onze ervaring kwam helaas niet overeen met die van eerdere gasten. Wel was het zwembad net schoongemaakt, waar we heerlijk van hebben genoten.

We hadden 3 kamers, met elk hun mankementen. Eén kamer was behoorlijk klein met een bed van 1.20 m breed voor twee personen. We konden nauwelijks onze koffer kwijt en mijn man is bijna 3 keer uit bed gevallen. De andere twee kamers waren zeer gedateerd en hadden veel ongedierte, waaronder een kakkerlak ter grootte van je hand. Daarnaast was het eten ondermaats. Zeer gewoontjes en de nasi goreng had harde, ondefinieerbare stukjes. Het was ons laatste verblijf van de vakantie. We waren eerlijk gezegd blij dat het na deze nacht erop zat.

Sehr schöner Garten. Zimmer war auch sehr schön. Gutes Essen. Flughafennähe. Abhol- und Bringservice

Beim zweiten Mal hatten wir ein anderes, sehr kleines Zimmer.

We stayed here several times during our tour of Sri Lanka and cannot thank the Resort enough for consistently providing us with a memorable stay - an exceptional gem in Negombo! Steps Garden Resort provides a courtesy pickup service from the airport, is set in lovely gardens, with a variety of bungalows at very affordable and competitive prices, plus a lovely clean pool with loungers (towels provided) adjacent to dining hall. The bungalows are extremely clean with comfortable beds (plus mosquito nets), and en-suite bathrooms with hot water. We had all our meals at the Resort and can vouch that the breakfasts and wide variety of freshly cooked dinners were delicious. The host, his wife and all the staff were exemplary, so very kind, extremely helpful, and engaging with guests, ensuring that their stay is satisfactory. We have been fortunate to travel to many countries, staying in a variety of accommodation, and Steps Garden Resort must rate as one of the very best. Thank you for such a wonderful and memorable stay… we very much hope to return. We can very highly recommend this lovely place, whether it be on arrival/ departure or even for a relaxing few days.

Nothing!