Elephant and Castle

Great location next to train station

No parking as advertised but near by pay and display parkings

Na

Everything was fine

I had a horrible time. The building was locked. It took over an hour to get in Lots of problems with faulty access gate. They asked for ID by email expressly against booking.com advice I have made full verbal complaint by phone yo booking.com and had no response back. I want a refund of £132 from you or them.

Listen to my complaint made on Friday 17th by phone

Excellent room, very modern and clean, good location and perfect in every way

Nothing

Ver comfy bed and very clean as spacesh very good value for money defnetly be back

The location was the only thing that this property had going for it

Booked the property and had messages through Booking.com that looked like a scam, asking me to submit ID and sign a rental agreement (for one night's stay). The message said this for a more 'personalised stay' As the language and external links didn't fill me with any confidence, we went to the property to book in, but found it deserted. I submitted a message through the booking.com app and somebody rang me back. They were from a property company and not on site. No staff were on site at all. They refused to give me any codes unless I filled in the form they sent. I really didn't want to do this, especially after we met a couple coming out of the property who clearly weren't impressed. They asked if we were staying there and said good luck, you will need it. They had had difficulty getting in and out of the property. The listing looks like the pub is open and staff are on site, but the pub is closed and boarded up. There are no staff on site either. I don't believe all the good reviews on the booking.com website. The genuine reviews all seem to be staying that the property is dirty and difficult to access with 3 codes needed. We decided the place was just so completely different to the listing on Booking.com that we gave up and found somewhere else to stay.. Tried to get a refund but property company declined. Further action will be taken as we believe this listing is misrepresented on Booking.com

Clean, bright, spacious room. Wifi worked well. Shower warm & powerful. Central Town location.

The check-in/access process was robotic. Three codes to get into room. Noisy. Minimal effort with toiletries, towels & tea/coffee - absolute minimum. I thought as this room was above a pub there would be staff to check me in (solo female traveller) but the pub was closed up & not a soul about. Quiet scarey. Then 3 x key codes to enter in the dark to get in. I didnt like that & for that reason won't use again. Also advertised with parking but all parking nearby has to be paid for in public car parks - just for info...