Pearl Street Hotel & Suites

Friendly staff Easy location for walking to bars & Restaurants Large rooms Comfortable Beds Clean

I feel as though the owners of this hotel might be new to the hotel business. The hotel was clean and the king bed was very comfortable. The other guests were quiet, respectful, etc. The location was fantastic if you want to do “downtown” activities. Where they need to improve is the customer service. First of all, there is not always someone at the front desk. The employees were kind and helpful, but sometimes they just weren’t available. Also, if you call and no one is there, the phone just rings and rings; there is no voicemail system. This was problematic for us on two occasions when we really needed assistance with something. Also: our hand soap AND body wash dispensers were empty. When I asked for refills, I was given refills, but this should have been unnecessary. When housekeeping cleans the rooms, they should always check to see if dispensers are low on products. Also, there were no pillows or blankets for the pullout bed. I had to get pillows from the front desk (which took a while because the desk was not being manned). So, the hotel is fine, but the managers really do need to manage these service issues.

Rooms could use an update, the bathroom was not clean.

The pool/spa closed, not noted during reservation, hotel bar closed. No lock on bathroom door, things seem to be in general disrepair.

Check-in was smooth & easy; the gentlemen up front was quick & helpful. He informed me about parking (available but limited). There were, unfortunately, noisy guests on my floor who were slamming doors around midnight, going in and out of their rooms. I phoned the front desk and the gentlemen informed me they had just checked in. I had a very hard time getting back to sleep after such a disturbance and that really colored my stay.

Great stay

Rooms were clean and comfortable. We had a suite which was nice. Very close to many drinking establishments and restaurants. Across from the Civic Center. Front desk staff was fabulous.

The location was great and the bed was comfortable. But the hotel is very run down for the price we paid. There were no hangers in our closet, no do not disturb sign, stained tile, poor amenities in the room. Definitely was not worth over $200 a night.

Not sure if this is part of Holiday Inn? It’s connected to a Holiday Inn next door but no other “ branding” or signs of typical HI facility. Almost looked like it was sold off and took on a new name

The hallways smelled like curry, and the overall hotel is a bit rundown. There could be some minor repairs done to make it more appealing. We only saw a person at the desk one time, and the rest of the time there were instructions to go things in own.