Orange County Belek

The staff was nice, helpful. We liked the pool.

First of all they show it as Belek, but its NOT located in Belek. There is nothing around. Its 16km away from the closest attraction. The food served is almost same every day, taste is really like so so. The alcohol they serve is very cheap alcohol. They dont have proper amenities in the room, only shampoo and conditioner which I strongly believe they put dish soap instead of shampoo. The staff doesn’t serve, so you have to get what you want yourself, which is not common for all inclusive hotel. While we still did enjoy our stay, it didn’t worth the money we paid at all.

We had a fantastic stay! The location was excellent, and the food and drinks were top-notch. The hotel was clean, comfortable, and perfectly suited for a family getaway with kids. A special thank you to the Kids Club team - you made our trip even more enjoyable!

One important note: please take a look at the black tiles outside the Kids Club - they get extremely hot in the sun and could potentially burn children’s feet. It would be much safer to replace them with a more suitable, heat-resistant material.

There was quite at night, wiretapping between was not good as in all other hotels as well. I like easy access to the beach, daily change room drinks and cleaning service. I liked that hotel stuff tried to help if needed. The restaurant is fine especially variety of meet.

We weren't impressed with the kids' club activity program. Although the staff seemed busy, many activities appeared boring, and they didn't seem engaged with the kids during free playtime. There were no toys available for younger children (<2 years old). The staff struggled to communicate with kids who spoke mostly Russian and German, although they could manage basic conversations in Russian. We didn't notice a strong connection between the kids and teachers. Late April is an excellent time to visit the resort if you prefer fewer crowds in the restaurants. However, from May 1-11, it was challenging to find seats during peak hours. Fortunately, each meal lasted around 2 hours, and the restaurant is spacious, with plenty of outdoor seating. The food was disappointing, with many dishes being overly salty, sweet, or spicy. Some salads had unusual ingredients and vegetable combinations. Although we weren't particularly hungry, we often opted for familiar dishes from previous days. The outdoor music was loud, similar to other 5-star hotels in Belek.

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This was one of the most disappointing experiences we’ve ever had. We booked this hotel via Booking.com for April 9–12, expecting a comfortable family holiday with a small child. Unfortunately, almost nothing matched the hotel’s description. • The kids’ club was completely non-functional. We were told that “the toys were moved outside.” In reality, the so-called play area had just one small construction toy and a book — that’s it. Completely unacceptable for a family hotel. • The indoor pool was ice-cold. Although advertised as heated, the water was freezing — impossible to swim, especially for a child. When we asked the reception why it wasn’t heated, they answered: “Didn’t you ask someone to heat it for you?” — a ridiculous response. • The food was extremely limited. While there were several buffet tables, the actual food was all squeezed into one corner. Just one or two hot meat dishes, very few options overall. It felt like the hotel is heavily cutting costs on food. When we tried to cancel and leave early, the reception staff were completely unhelpful and unresponsive. No one knew anything or wanted to assist. We were told that refunds are impossible because we booked via Booking.com. We had no choice but to stay one more night and leave the next day. But what happened after we left was even more shocking. The hotel manager called me and started yelling aggressively. She called me a liar, accused me of making false claims about the cold pool and lack of toys, and said I had “illegally booked” through Booking.com because it’s “banned in Turkey.” I was absolutely stunned — how is that my responsibility as a guest? If the hotel chooses to be on the platform, that’s their business. She kept shouting at me, insulted me, and then hung up. We submitted a complaint with detailed evidence to Booking.com, but unfortunately, we received no support or refund. If you’re traveling with children — avoid this hotel at all costs.

Our recent stay at the Orange County Family Concept Resort in Belek, Antalya, was another wonderful experience. This was our third visit in three years, and it continues to be a fantastic destination for a family holiday. The friendly and smiling staff truly make the experience memorable—they’re always ready to help and ensure you feel at home. The resort is consistently clean and well-organised, providing a relaxing and welcoming atmosphere. The children’s program was outstanding, and the team working with the kids deserves special recognition. A heartfelt thank you to Miss Tugilbaeva, whose warmth and professionalism made her an absolute gem for our children. It’s wonderful to know that the little ones are in such capable and caring hands. The food options were enjoyable overall, though as returning guests, we were hoping for a bit more variety this year. Despite this, the dining experience was still pleasant, and we found something to suit all tastes. One thing we wished for, especially when traveling with children, was an alcohol-free hotel option, as these are not always easy to find. That said, we still felt incredibly welcome and relaxed throughout our stay. The Orange County Family Concept Resort has become a family favorite for us, and we’re already looking forward to our next visit. I wholeheartedly recommend it to families seeking a joyful and stress-free getaway in Belek.

Location and food

Reception staff are rude very unprofessional And try to ripped of money 💰. Idets