Luxury Apartamento Centro Playa Carmen

La ubicación buenísima

Sin embargo el departamento con un mantenimiento pésimo; La puerta principal con mal funcionamiento con temor a que se metieran Puertas en general no cerraban, las de baños podridas. Muebles de sala, super sucias con manchas espantosas WC super percudidos

Buena ubicación, apartamento muy cómodo, limpio, sector tranquilo.

Not applicable. Never got to stay.

Communication was poor, so poor that we never had a proper address or phone number. Why? Why would they advertise on booking.com, only to have no valid phone number or address? We arrived to find that Booking.com emailed us while we were on the plane to Mexico that the apartment denied our payment and we had 4 hours to confirm a new payment or our reservation would be cancelled. We called. Not a valid number. Our Taxi driver called. Not a valid number. Our driver couldn't find it. He asked local people. No name on the complex where this luxury apartment was. Only cross streets. We looked for an hour. Had to pay our taxi driver 60 extra dollars. No luxury apartment. I believe it to be a scam. Booking.com helped us find a new place, but it costs twice as much to stay at a hotel, not to mention completely wrecked our first evening. We ended up walking around for an hour with 5 children and 9 luggages to find a new place. It was a disaster. What did we get for all our trouble? Booking.com gave us some credit toward finding a new place, which turned out to not even cover the extra cost for a place that was okay, but definitely not the luxury apartment we had planned on.

Nothing

When we got there it wasnt what is said on booking i booked a 3 bedroom for 6 people and there was only 2 rooms and individual beds my wife and i couldnt even fit in a bed so we canceled and booked anahs condos

We contacted the property regarding the toilet not working and the person never sent someone to fix it. There were no blankets in all room and no basic things like paper towels and not enough toilet paper.

Location is great, spacious and comfortable.

No patio off main family area and some areas are tired and in need of repair.