AST Boutique Suites

Coffe and croissant in a partner coffe lokal, location

Constant noise from the water in the bathroom, the front door is hard to open, thin walls where you can hear everything 👎 no parking

Location

The rooms were small, the extra beds had very thin and uncomfortable mattresses, the bedding was not clean. The bathrooms were not updated, the bathroom sink was stuck. The facility needs renovating, it was very outdated. Breakfast was very poor, it only offered croissant and coffee.

Our room was occupied so We were upgraded to an apartment but it was a 7 minute walk away from the advertised location, further from the center and on a noisy street. They said we had a kitchen but when we went to use it it was locked with a padlock and they said we would have to pay an extra €10 to use it. There was no control for the air conditioning and after insisting several times they turned on the heating remotely only at midnight and for about 1 hour. Very cold at night. Towels with holes, dirty sheets and damaged equipment. Not complying with location, photos and amenities described. breakfast at a cafe 10 minutes from the accommodation. After a complaint, they asked for an iban for a possible refund, fictitious of course. Reported to booking with no response so far.

What I liked? The city. But let me tell you what I didn't like. One of the worst experience I ever had in Italy. Sadly, in the beautiful city Lecce. First, one day before my arriving they called me and ask about my credit card. To send them a photo!!! I use booking 30-40 times in an year, never happend to me. Maybe they weren't sure to get to them, being romanian. Second, they said the apartment had a problem, so they proposed another one, 200 m far. In fact it was 500 m far, in the middle of nowhere. Third, I was supposed to get the ticket for breakfast, which I didn't get, so I wrote to them. Finally someone came and give it to me. So unprofessional.

Well, read above... My advise, stay away.

Everything was excellent - very clean place that was excellent value for money and wonderfully located. The pastry and coffee breakfast was also very nice. Staff helpful; would stay here again and recommend it.

Location was fine. Close to the old city.

Well I have to be honest, I haven’t even been in Cetral Plaza. One of the personel member send me a whatup message with „correct address”. When I arrived on the location I could find Central Plaza hotel. Instead of that they showed me „Four Seasons” at the same city but 500m from the Central Plaza. I was disappointed when We opened the room, but it was already late and we traveled hole day. They add option „breakfast” with is also a scam in my opinion. They gave us „Vouchers” so we can go and take something from McDonald for breakfast or one of the cafe (700m from hotel) it was one hot drink and one croissant (not like on the pictures). Of course there was no information over those things before we arrived. I was lucky that I spend there only 2 night. I don’t want to mention about stuff like towels etc. With looks like a really old one never changed or that the TV was no working… I know I didn’t booked 5 star hotel. But anyway make it clean. That’s all I want.

Unfortunately a big disappointment. Accommodation does not correspond to the photos and description. The equipment is old and non-functional. Hangers, bed linen and towels are sewn. Beds are crawling. We had a Superior room, right after arrival we changed the room because of the bunk beds (we have small children), the other room was a little better, but it was cold and at night there was noise. The only plus point of this accommodation was the centre around the corner and the helpful staff

Location

It was extremely small. Could hear everything in next room.