The Morganite Suite

location and beautiful old building great convinient to tram stops and all for etihad stadium location was its best point

lots of general poor state decor was supposed to be lavish lets but was holes in walls, cupboards peeling , taps falling off , holes in wall that had been covered up with a tatty birthday banner , the sofa bed on the mezzanine was broken and not able to hold anyone sleeping on it , the sofa bed in living room was the same broken and sloping down, one of the towels had a rust colour stain on it , generally the property was clean but needs some attention, the cables for internet in the hallway had no cover and dangling all over the wall, the place only had 4 cups bit is supposed to sleep 6 people, just below par really , needs updating and some maintenance. But i must say Natalie the host was very good at communication and giving information in a quick response time so i do feel guilty complaining about the apartment but it certainly needs to be said . could be a beautiful flat stunning on the canal side views etc so its a shame really but i have to be honest

The vicinity to the tram stop. It was easy to get in.

There was no soap or sponge in the kitchen to wash up.

Great location, well equiped, very clean and clear instructions with how to enter the property.

First appearance showed it to be a modern and stylish apartment

Closer look showed it to be worn, tatty and in need of some TLC. Walls, doors and general appearance not good. TV control not working, shower head needs changing, wifi box just left on hallway floor with wires all over the place and radiators showed no obvious signs of any 'boost' button, something the instructions said needed to be pushed to gain more heat.

The location was good, and the property could be very nice if the current issues were addressed.

We stayed here as a group of 7 and this property is absolutely not suitable for the 8 guests it advertises. Realistically, it would only work for 4–5 people at most. The en suite bathroom was completely unusable – there is no door, the shower is fully exposed and faces the corridor, there’s no mirror, and the sink was broken with the tap coming off during use. As a result, all 7 of us had to share one bathroom, which is unacceptable for a property marketed at this capacity. The wider condition of the property was very poor and did not match the listing photos. There were clear signs of disrepair throughout, including cracks, damage, and worn fixtures. Cleanliness was also an issue, with mouldy soap and washing-up liquid and a shower head in need of replacement. Safety was a concern in several areas. The mezzanine bed was not properly secured and felt unsafe to use, and the stairs leading up to it were uneven, slippery, and loose. One of the beds had visible staining, and the spare mattress in the living area was extremely thin (around 3cm) and not suitable for sleeping. Basic amenities were also lacking – missing pillows, bedding stored loose on the floor, and even the TV remote had no batteries. Communication during the stay only added to the frustration. We were passed between the cleaner and the owner when trying to resolve issues. While the cleaner was helpful and apologetic, the owner was dismissive and unprofessional, even complaining about the cleaner to us. This disrupted our plans on arrival. After the stay, the host repeatedly messaged us asking for a review, which felt inappropriate given the number of issues. We raised all of this formally and only received a 10% refund via Booking.com, as no agreement could be reached with the owner. Given the extent of the problems, this does not feel proportionate. It’s particularly concerning that many of these issues appear in previous reviews, yet nothing has been addressed.

Locatie

De bedden, geboekt voor 7 volwassenen en een 2 persoons slaapbank was defect. Slaapbank in de woonkamer had een heel dun matras.

Location was ok

Avoid – Misleading,tired and terrible management. Terrible experience. The main bathroom toilet didn’t work at all, which alone is completely unacceptable. We reported it multiple times via Booking.com and by phone and were ignored, yet the host has since falsely claimed we never raised the issue. The listing is misleading—the second “bathroom” can barely be justified as a bathroom as it has no door and is not usable. If you like an open plan bathroom/bedroom then this might be the apartment for you. The apartment itself is like a uni flat and clearly not maintained. After paying over £300, we ended up leaving early. Save your money and book elsewhere.