Luxury accommodation.

Nothing

Nothing

Nothing

Had these guys take My money for an apartment then wouldn’t refund the money went to the apartment they apparently rented me for the night and others was living in there

Nothing

This booking, although confirmed several times between making it on Jan 31 and arriving on June 11 - both by booking.com and by the landlord - was already occupied by a couple who had already been living there for some ten months. I have complained to bookling.com to reclaim my money but have received neither a reply nor even an acknowledgement. I have had to reclaim from the credit card company. I shall never use booking,com again, and will continue to dissuade strongly anyone I hear planning to use them.

Booked on line through booking dot come, fine. I then rang owner to book an extra night, agreed yes and put me onto his property manager to arrange. He text me to say hat the accommodation had changed and that we would be staying at another address in Wallasey. On arrival new address was one bedroom flat with one double bed not good for two men on a golf trip and certainly not a two bedroom luxury accommodation. I had to book a new hotel at 8pm at night as I had travelled 3 hours by then and now in Wallasey. I contacted the owner by text as per the property manager advice for a refund, no reply received from owner. I was told by property manager that luxury accommodation was not available due to repairs etc. It cost me another £152 for another two nights accommodation

Certainly was not luxury accommodation !!!9

We did not stay walked in walked out Booked in at nearby hotel

Dirty, freezer would not shut as it was full of ice, Carpet loose on stairs Kichen dirty, sofas stained and with bits in the button holes, courtyard disgusting

very clean and lots of space

Easy to get keys. Beds were comfy. Quiet area even though it's next to the police station. Good wifi.

Stairs were steep and narrow (bedrooms upstairs, bathroom downstairs). On street parking was very tight (one of the neighbours was a bit passive aggressive about it). Property sleeps 4 but only had 2 mugs and limited cutlery. Freezer door doesn't close fully as it needs defrosting. Heating was on even though it's summer (never figured out how to adjust it). Back bedroom cramped and difficult to move around to e.g. open window.

WHEN WE COULD LEAVE

ABSOLUTELY DREADFUL. PHOTOS WILL FOLLOW. SO UNCLEAN. I DO NOT THINK IT WOULD PASS ENVIRONMENTAL REQUIREMENTS. BEFORE I TAKE THINGS FURTHER I WOULD LIKE A E-MAIL ADDRESS TO WHOM I SHOULD CONTACT FOR A FULL REFUND. THE REASON FOR OUR TRAVEL WAS EMOTIONAL AND IF TIME HAD ALLOWED ,THERE IS ABSOLUTELY NO WAY I WOULD HAVE SUBJECTED MY CHILDREN TO HAVE STAYED AT THIS "LUXURY ACCOMMODATION " I UNDERSTAND A PROBLEM OCCURRED WHICH HINDERED OUR 2PM CHECK IN AND MY FAMILY AND I WORKED AROUND THAT. ON ENTERING THE PROPERTY AFTER A VERY HOT 5H DRIVE AND THEN A DELAY IN CHECKING IN AND BEING AMEANABLE TO THE SITUATION I CANNOT BELIEVE WHAT MY FAMILY AND I ENCOUNTERDED. 2PM WAS THE AGREED CHECK IN TIME AND WE ENTERED JUST PRIOR TO 7PM. DUE TO THE CIRCUMSTANCES OF OUR VISIT, TIME WAS PRECIOUS AND UNDER NORMAL CIRCUMSTANCES , THERE IS NO WAY ON EARTH WE WOULD HAVE STAYED.I LOOK FORWARD TO HEARING A RESPONSE. I CAN BE MORE DETAILED WITH FURTHER CORRESPONDENCE IF REQUIRED. REGARDS K I have 52 photos to reflect this property 4 is NOT in any way a true reflection