Calais Heritage House Apartments

The view and the peacefulness

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I’m extremely disappointed with my recent stay and the overall handling of my experience. What should have been a relaxing and stress-free trip turned into a frustrating and exhausting ordeal. From the start, I was moved between multiple rooms — and for the third time within the same stay. Constantly having to pack and unpack my belongings was incredibly disruptive and far from relaxing. I lost half ad day due to waiting in the lobby for the staff to get maintenance to fix the room and find a new room for me. The reason given was ongoing leakage issues that apparently could not be fixed, which raises serious concerns about the condition and maintenance of the property. Upon arrival in the new room, the floor was flooded, so they had to call a maintenance guy to exchange the carpet. On top of that the bathroom was dirty with stains in the toilet and bathtub (see pictures attached). The staff at reception told me the room was left unused and not cleaned for weeks. To make matters worse, I was asked to pay additional fees for a room on a higher floor because it was more expensive. After I’ve been moved again to a different room on a lower floor, which lacks the amenities I previously had, such as a bathtub and large windows. This inconsistency and poor handling of clients is unacceptable, and I expect to be refunded for the extra charges. The situation is further aggravated by the fact that the elevator was not working, making each move between rooms even more inconvenient and physically demanding. Combined with the ongoing disturbances of the construction work in the property, this has made my stay extremely uncomfortable. At this point, I am simply asking for a fair refund to reflect the significant inconvenience, disruption, and downgrade in room quality I have experienced. Unfortunately, this stay has fallen far below expectations, and I would strongly caution others before booking here.

Location

Not enough parking,