Royal Residences Lagos

Few staff were nice and able to understand concerns and help !

1. No proper internet reach near the bedroom 2. Changed the room three times due to multiple issues like floor ceiling leak , shower floor drain blockage and foul smell , internet issues 3.Useless breakfast for the price they charged , very limited options , however I requested hotel to give one omelette and seasonal fruits , they have provided . 4. So many times power cut , have to wait for long either at room to get down or at reception to get back to room 5. Very marginal value for money 6. Not worth the price they are charging

The size of the room in the Picture was different from its actual size. The light went off every 30 to 45 minutes, and there was no light throughout the night. Then in the morning, there was a debate on what I was entitled to as my complimentary breakfast. Then, when I ordered, it took 1 hour for my food to arrive. The connections to the TV were hanging everywhere and were not protected

The location was great, but the room setting was a nono for the amount I was paying, the reason I had to leave the hotel immediately. The Staff are friendly and they have to manage the situation, by apologising and begging for me to stay longer, like I had planned.

Location, Cleanliness

Room AC was not working well, Breakfast options were terrible.

Absolutely nothing

Customer service was really terrible. They included services they don't offer on their booking.com listing. The room was also much smaller than expected, smelly, and there were tiny cockroaches running around. The staff were very clueless on how to interact with customers. The general manager was very rude while the manager was very inconsequential in resolving any complaints. The experience was extremely underwhelming.

The totality of their services are of high standard, very suitable for corporate value and relaxation. Their staff are prompt in responding to requests and the security is top notch.