Delek Tulum

The location was too and beautiful beach

Just one key between two people , and cockroach that was found in the room

Truly incredible stay. The staff were so amazing, I was treated how I imagine celebrities must be when they travel. The rooms were gorgeous, the coffee, cookies, water and towels were beautiful touches, and I loved the proximity to the beach and restaurants. For the value we were able to see the town and eat at excellent restaurants and still spend less than an all inclusive.

It was perfect. If I had to change anything I would ask for 1) curtains, so I didn’t have to choose between sunlight and privacy 2) a fridge for leftovers and keeping water cold 3) a handheld shower head because I did struggle to wash my hair with the rain shower. But honestly these aren’t event complaints, I had a wonderful time

Phenomenal stay- exactly what a boutique luxury should feel life. The whole team were so lovely and went above and beyond to ensure we had a great stay. thank you!

nothing!

The restaurant is 5 star quality 🌟 . Very fresh ingredients.

La chambre était incroyable avec vue direct sur la mer, le lieu était super et l’hôtel en lui même était magnifique je recommande cet hôtel à 100%

Rien

This was the second hotel we stayed in while visiting Mexico. The setting is phenomenal and its beach side location seems to be the only place that seaweed doesn’t accumulate - a nice nature-provided perk. However, it’s the staff which made the difference here. One of our group unfortunately sprained their foot on Tulum’s ‘footpaths’ and required hospital attention. The staff were absolutely phenomenal, quickly providing ice, calling a clinic and organising a taxi to take us there. Luckily the injury wasn’t as severe as initially thought - however we were so indebted to the staff during our stay. They followed up with us multiple times during our stay to ensure we were ok. We’ll never forget the kindness and care provided to us.

The hotel is beautiful with a stunning setting. However there isn’t much of an atmosphere in the evenings, the bar is empty and not many stay around. That’s not for want of trying, on the hotels part, as they regularly organise events (check their insta for info). The location means that you’ll inevitably hear heavy base music from a nearby restaurant/bar. We found that it quickly became a background hum as the week went on - but if you like your sleep perhaps ask for a beach side room.

From the moment you arrive, the staff make you feel incredibly welcome and truly special — the delicious welcome drink is a lovely touch. The resort itself is stunning, with a lush, jungle-like atmosphere that makes it feel peaceful and immersive. The rooms are beautifully designed, very comfortable, and stocked with organic toiletries, along with thoughtful extras like a beach bag and reusable water bottle. Both the pool and beach areas are absolutely beautiful, perfect for relaxing and unwinding. The temazcal experience is a must-try and really adds something unique to your stay. The staff consistently go above and beyond, always friendly and attentive. One of our favourite moments was enjoying morning coffee while watching woodpeckers nearby — such a special experience. There are also plenty of great options nearby for food and drinks in the evening, while breakfast at the hotel itself is excellent.