Hotel Cielo

Comfortable bed, having both AC and ceiling fan was good as it is quite humid, the WiFi is good and the room and bathroom clean, and a very good central location for those who want to be right in the midst of it all.

A fridge would have been handy to keep drinks cold, I hadn’t realized how lively the area was (not the hotels fault), curtains didn’t cover the whole of window.

Very comfortable beds, clean and spacious rooms. Location is excellent for walking purposes but street noise can be a little loud. The noise was expected for the area. We had a very nice host who hooked us up with some spicy salsas.

N/A

It's in the center

Basic in every possible way. Absolutely nothing special about it. I wouldn't stay there again

I liked everything

I would start with location which is fantastic. It is directly located on 5th avenue, just 2min from nice part of beach in Playa. This was for us important point due to gistic with kids. Just in front of hotel is 7-eleven opened 24h offering all basic things needed. Ferry marina is just 5min walking distance, which makes easier organisation to go to Cozumel island. Hotel is typical mexican stile building, let us felt to live in mexican house, what we liked. Since we had double bedroom, room itself was really comfortable. Sink is placed in sleeping part of the room, and we found it sympathic. Toilet and shower are as well comfortable. Tiles on the floor are as well made in local stile. They are not slipery at all, and it made a nice difference to us. Another important thing is safety. We have read different kind of reviews and we have had higher attention as we did not want to have any uncomfortable situation duriong our vacation. We felt in hotel very safe and comfortable, as the hotel stuff has shown us trustable attidude and we have built up good relationship. Safety box is available in the room upon request. We have got the towel cards and we have used hotel towels for time on beach. We have taken the towels every morning and have returned them in the evening. Stuff speaks good english and helped us with any logistic issue we had. Hotel does not have it’s own loundry, but there is good loundry service available just 3min walking distance from hotel. This helps to save on luggage quantity and weight. We have used hotel’s offer for transportation from Cancun airport and back. It was 100$ for each direction for 7 persons transportation. Hotel made booking with local transportaion company and it worked all well as described.

We have choosen economical room without balcony, and this was the only thing we have not tought about. Room was placed in building corner where windows were looking to the are in front of the room, and natural air circulation is not optimal, but with fan and air-condition installed in the room, this was compensated. Swimming suites and other clothes were possible to let be dried on open roof top balcony.

The staff was helpful..we had a leak in our bathroom and they comped us a free meal

The hotel is next to night clubs that play blaring music until 3-4am and we couldn't get a decent nights sleep

Perfect location, friendly staff and efficient cleanings

N / A

Excellent service althroughout. Definitely prime location for a budget. Perfect for solo travelers and couples. Restaurant on the ground floor also had the best chilaquiles I've had in a while.

It didn't bother me, but some people may find that the noise from the street or ground level would be a disturbance.