Casa Veeyuu

Well located

Poor ambiance. Personnal enter in the room without knocking and saying hello, it's rough. Also, some of the personnal at the counter don't speak english. Very unpractical.

The staff was super friendly and accommodating. When I asked for another blanket they got me one immediately. There was water to refill available at any time. The private room was nice and had everything we needed, comfy and big bed, towels and nighttables. We had the shared bathroom for ourselves as the room next to us wasn't occupied. There was hot water. The vibe was nice and it was super easy to enter at any hour with the electronic code. I would definitely recommend to stay at Casa Vee Yuu, thank you!

The kitchen was not very good equiped and the things and the kitchen itself seemed a bit dirty.

Great location

Not a lot of effort put in managing the facilities. Felt like a deserted motel at some points

Location is ok

The staff was rude, since the moment I arrived and requested the password for the wifi, the password did not work, and the receptionist started mocking me, and blaming me for it. Then he gave me another network that didn't work either. There was no toilet paper in the bathroom and no-one to ask for it. There was no one available to store my luggage till the night the next day. They charged me MORE than the booking price, and told me I should request a refund to booking.

. Friendly staff, good location. Was okay for a 1 night stopover

Water stopped running in the shower. Room was not the nicest

Whenever I paid for extra nights, I was always given a receipt. At other hostels, in Puebla (where I stayed for 8 months), I was not given a receipt when I paid for extra nights. So, for one hostel I was shocked to discover - quite by accident - that a website (that notes complaints about guests) had been notified (untruthfully) that I had left without paying what I owed. So, although Casa Vee Yuu has a pool of semi-volunteer reception staff, they do the right thing by giving guests a receipt for money paid.

I stayed at this hostel for a lot of my time in Puebla, and I got complacent about the likely safety of sharing a room with five other females. It had seems to me that all the other females that stayed there were honest, and didn’t ever touch any of my belongings. Then, one night - on Thursday, June 15 - I got robbed by a Mexican woman, when I was just outside the door of the room. I had come back to the hostel, at about 7 pm, and the Mexican woman came soon after. I was talking to her for a long time, and she asked me to shut the door (which I had opened to let in some fresh air). So I shut the door, and then I went out of the room to talk to the receptionist for a few minutes (the reception desk being just a few steps away from the door of the female dorm). When I came back into the dorm, the Mexican woman went out, and she didn't come back at all: that is, she had booked in for the night, but she didn't sleep there at all. After she had gone, I discovered that she had stolen all the cash that was in my small daypack (that was on my bed), plus my Visa card, and my mobile phone. I told the young guy who was on reception duty, and he said he would call the owner. However, the owner was at the hostel the following day, and he didn’t talk to me at all. I believe that the hostel would have had a record of the ID card of that Mexican woman, so the police could have been notified. But there are signs (in English and Spanish), in the dorms, to say that the hostel owner takes no responsibility for valuables that are not placed in the lockers. I had no way of getting access to any cash, after the loss of my ATM/Visa card, so I had to go to stay at a hotel for two weeks (that I could pay, fully online, via booking.com, using a different bank's Visa card that is in Australia).

The only good thing was the location.

Laundry service was bad. Not really a service when you need to count your dirty laundry in front of the staff... Very expensive, clothes were still wet when we got it back + an missing item. They knew it but only mentioned it when we asked about it. Staff was very passive. Very unstable waterpressure making the bathroom a total wetland. Squeaking beds that were very loud. Balcony doors didn't close properly, we had a streetside room. Earplugs were necessary to have a a good sleep. Not a place we would return to..

No breakfast

No staff available until 10am Kitchen locked until 10am

Good central location, nice clean rooms and shared kitchen which was useful for making breakfast etc. Free tea and coffee too in the morning which was nice!

It's a nice quiet hostel which was fine for us but if you're looking to socialise, you might find it more difficult.