Sidcot Arms

ontbijt was prima. prima verblijf voor een overnachting

directe wandelomgeving was niet zoals we gedacht hadden. Het lag aan een drukke weg. Niet meteen wandelmogelijkheden vanuit het hotel.

The view from the outside bar

Firstly, we were given the information from yourselves that we had booked a Superior room, which included a coffee maker and iron and a view! Upon arrival we were shown to what appeared a family room as there was a 3rd single bed . The room was in poor decorative condition considering that it is supposed to have had a refurbishment not that long ago! No coffee maker, no iron! When I went back down to the bar (which doubled up as Reception) to ask if this in fact was a Superior room, I was met by a guy who seemed unconcerned that I was obviously not happy, he said Booking.com have you down as a Standard double room, so that is what you have! I have photos of some of the appalling things we discovered, i.e. dead fly's and spiders on the very tatty window sills which had paint peeling all over! I then returned downstairs to show that we had booked a Superior room through you. Encounters the same guy who handed me over to a very nice lady, who still insisted we were in the room we had booked, she actually said that 'in fact you have been upgraded, because of the 3rd bed in the room! We didn't ask for this! I asked about the coffee maker and was told there were tea/coffee making facilities in the room, I questioned the lack of an iron and was told there is an iron available! I showed her the photo of the view, which was the side of the roof!!When I showed her some of the photos I had taken, she did in all fairness offer to refund us if we found another hotel locally, at this late stage however we were never going to find anything. So I would definitely not stay here again!

Comfortable beds quite nice breakfast.

Stairs are difficult.

lovely dining room

no lift