Sole Suites Apartments Playa del Carmen

There's something wrong in this hotel. I think it's an office/management problem. Interactions with staff are horrible, unexpected fees to be able to check in (even when booking tells you it's 100% paid). The rooms don't match the photos and we had to pay for an "upgrade" to actually get the room we thought we booked. I had an open complaint with booking about my experience. This could easily be a hotel I'd recommend, but there's just something broken here. Do not come. Find something else.

Basically everything. Bad experience.

L'emplacement était bien mais faire attention car il y a un bar au coin ce qui empêche de dormir.

Rien ne fonctionne, machine à café , tv, toilette. La réception nous a donné quelque pour débloquer la toilette nous même... Aucune bouteille d'eau ou quoi que ce soit.

Big bedrooms, comfortable living room, walking to everywhere, even that is right next to 5th Ave is quiet

Location. Size of apartment.

Water pressure in shower. Pool area could do with a good scrub.

Location was ideal: 1 block from 5th Avenida with all the main shops and restaurants and a few blocks walking distance to decent beach access (closer to ferry terminal). The apartments were spacious: we had 2 bedrooms and bathrooms (ideal for a family of 4) and quiet mostly at night. The beds were comfy. There was a little noise from the loud outdoor celebrations near CocoBongo on weekend nights of spring break. Elevator works well.

Our bathroom fixtures were loose and rusty. They used cheap, painted plywood for the bathroom sink counter which got really wet so the wood warped. Several doors and cabinet doors were chipped and splintered possibly from humidity and not being trimmed to not scrape the floor. Those doors were hard to open or close fully. They did not provide washcloths which is not a big deal. This unit could have used some updated fixtures and refreshing of doors to make it much nicer. The rooftop pool was small and looked dirty. They only had 2 bicycles and a back brake was not attached. So, our family of 4 could not use the bikes.

La ubicación

El departamento con dos suites en el segundo piso, carece de luz natural, poca ventilación y mucho olor a humedad

Gar nichts. Wie waren vom ersten Tag an enttäuscht von allem.

Das Hotel liegt neben einer offenen Disco und schlafen ist nicht möglich, denn von 20.30 Uhr bis 03.00 Uhr ist es so laut, dass die Wände vom Bass vibrieren. Die Unterkunft ist auch recht herunter gekommen. Das ganze ist Renovierungsbedürftig und die Sauberkeit lässt zu wünschen übrig. Die Küchenausstattung ist sehr mangelhaft und Schränke für Kleider gibt es keine. Nach drei Tagen sind wir in ein anderes Apartment umgezogen. Es gab auch bis jetzt kein Anzeichen an ein finanzielles entgegenkommen des Betreibers. Wir hatten das Apartment für einen Monat gebucht.

La ubicacion exelente, a mano de todo boliches, 5ta avenida , playas a 10 minutos caminando

Podria tener mas utensillos de cocina para lo que es el dto, algo nos facilitaron pero escaso

Excelente ubicación, amplio, limpio, personal muy atento.

Todo bien