Pension Syo

The location was great for us being walking distance to eatery and gear hire. Jun the owner is super accommodating and helpful. He runs a fabulous restaurant which is a must try. The hotel facilities are clean and has available filtered cold and hot drinking water, a wahing machine & dryer. There's a small vending machine on-site for beverages. The family room beds were comfortable and I loved that the floors were heated.

The family room we stayed in was not fully serviced daily so the carpet got a bit dusty. However can be done at our request. The towels had a bit of smell also.

Very friendly staff. Rooms were really comfortable and the location was perfect - close to restaurants and the shuttle stops - but also very quiet. The place is also very cozy in winter. The heated floor is amazing and the private bath is really good - totally unexpected! Loved it.

The owner Jun and his family are very friendly and helpful. The property is very well located and we live the cozy living room. Room size was OK for our family of 4, but we are used to small size indoor spaces. Overall a very pleasant stay at Syo

Great pension in a great location for family too, close to bus pickup for the ski fields without being affected by noise. Jun was very accommodating with quickly and easily switching our room due to an extremely noisy snorer next door - nothing was too much trouble for the staff to make our stay comfortable and enjoyable. Thankyou!

Great location and only a short bus ride to several different snow resorts. Jun is so welcoming and helpful and the restaurant onsite is a nice option

Can be a little noisy when full of people staying

Jun and his wife are extremely nice! We messaged Jun with our arrival itinerary and he picked us up from the train station. At checkout, he drove us early in the morning to the bus station so we could catch the first bus to Nagano. The hotel is centrally located within walking distance to Echoland (street with many restaurants and bars). It is also very easy to catch a mountain-specific free shuttle or the All Resort Hakuba Valley shuttle (the shuttle system is confusing at first but after a day or 2 you get the hang of it). We stayed in a triple room with 2 of us. There was one male and one female shared bathroom on the floor, never had any issues with it being occupied. The 2 private shower rooms with baths were such a treat after a long day of skiing! The heated floors weren’t working properly, so they provided us with a space heater for our room which worked fine. We also tried their Italian restaurant which was pretty good. Was it the best Italian food we’ve ever had? No, but it’s better than you’d expect in a small ski town in Japan! The waitress working there (I think her name was Miyuki?) was always happy and great to talk to! Highly recommend staying at Pension Syo!

Hard to find anything we didn’t like! I guess the bath towels were a bit small but they also left a basket of extra hand towels in the shower room for you to use freely. This is not the property’s fault, but make sure you bring boots with good grip. The roads are icy and there aren’t any sidewalks to get to/from Echoland. From personal experience, slipping on the road is not a fun experience!

The staff and owners are extremely helpful and friendly. The owner also runs a restaurant in the pension which serves delicious dinner. Having a good restaurant onsite avoid the need to go out for dinner especially when it was snowing heavily.

Well maintained, clean, had everything we needed.