Elisa Hotel

✅ clearly a family run / lived in business, and the hostess was lovely and did her best to communicate. the rooms had some nice decorative touches, and if staying in ninh binh for a short amount of time it was liveable ❌ we had an issue with our room in the fact that we weren’t given a key, and it was explained to us that the last guest had taken the key with them, so we just simply had no key. obviously this is no fault of the hotel, but left us with our stuff being in an unlocked room all day which wasn’t great from a security perspective. the room was small and the bed was very moist , with the bathroom being very small and the shower almost directly above the toilet which was an uncomfortable experience. there is great potential here but think they just need to freshen up the rooms and sort the locks

I liked the location,right next to the train station.

The service could have been much better.The TV set did not work so I was told to conect to the WIFI and watchTV on my cell phone.I insisted so They authorized me to go to another room and replace the TV in my room.

I need a place close to Train Station - it is just on the opossite side of street. Hotel offers scuters (motobicycles) for rent. Prices very godd (low :-)

I was unhappy that I could spend there one night only (I had alredy booked train ticket). Hotel is fantastic.

Location

Central location next to the train station

The room wasn’t clean, toiletries weren’t replenished ie toilet paper. We arrived late as we had travelled by bus and I had messaged before hand but had no communication to acknowledge this so the owner was surprised when we arrived. When we arrived we were told that we would be in a bigger room for the night and moved to a smaller room the next day, we had no key for this room as we were told the person staying before had checked out taking the key with them. We then moved rooms around midday but the bedding was dirty and therefore slept in our sleeping bags. I didn’t read too many of the reviews before booking but there seems to be multiple different issues/stories. The price was low but would expect the basics to be right.

The bed was confortable

The place smell weird, we asked for the air conditioner to make the the air flows (because of the smell) and the front lady says that in winter no air conditioner even when in booking they have available. The communication was hard and the toilet specially was not cleaned properly. The shower was liking so the bathroom was wert the entire time.

I liked the location. I also liked the unique vibe of the place.

When I first arrived for check-in, there was no one at reception. I had to wait for 20 minutes. When I tried calling, there was no response. Secondly, I was on the last floor (4th). I had to go down to first to use the toilet as there's none on the last floor. That was such an inconvenience.

Located right in front of the train station. The "kitsch" style furniture Is nice

The room was absolutely disgusting, hair everywhere, inside the fridge there were still some spilled drinks or something similar, a used toothbrush stuck behind the sink.