Urban Hotel

La ubicación

Esperamos mucho para que nos atendieran y tampoco habían utensilios de cocina, ni un vaso dónde tomar agua

There was a refrigerator in the room. The hotel's location was good.

Staff takes a very long time to respond. Staff is unfriendly. There is a construction site on the ground floor and there is no price reduction. The bathroom was outside the room. This was not stated in the description. The room is very dirty and does not look like in the pictures. The shower is much too small. The dishes were dirty and some things were missing. I asked if I could have a knife and they replied that they could not give me a time when they could bring one. Customer service is extremely poor. Avoid this poor hotel. This was by far the worst hotel I visited in Guatemala.

The location of the hotel was the only good Thing

It always took the staff very long to answer to my messages. I wrote to them that I'd be there in 10 minutes. They said I should text them when I got to the hotel, and someone would come and open the door for me. So I had to buy an e-SIM card specifically for that. Rooms are very dirty and dont look like on the pictures. There's a construction site on the ground floor, so the house is very noisy. Despite that, they're still demanding full price. the employees are unfriendly and not flexible. the dishes were dirty. If you have the opportunity, stay in another hotel.

The inner courtyard was nice. Safe location

There is no receptionist; had to wait outside at 10.30pm with my suitcase for them to come and open it up for me. The entrance is not maintained at all. They required the passport or an ID card (not a copy but the actual document) or a deposit in cash. The room didn’t have water in the tab nor the shower (at 1m, after I sent them videos of the problem in the pipe in the ceiling, they moved me to a different room with an external bathroom). The morning after I moved to the original room (water was available) but this time the toilet wasn’t working, so I had to fill buckets with water to use the toilet. Mattress wasn’t good.

The room itself is perfect for a solo traveler, and includes a private bathroom along with a fridge and microwave, which was more than I expected for the price. It's also right in the heart of Zona 4 with lots of shops and restaurants nearby and easy access to lots of entertainment.

There's a strange design feature where there's a window between the room and the one next door. It's high enough on the wall it's not a privacy concern, but it does let a lot of noise through--it sounds like you're in the same room with the person next door and you can hear every little sound they make, down to coughs and snoring. This made falling and staying asleep very difficult at times. If the hotel covered that window or put some kind of insulating or sound-proofing material over it, it would improve the stay for people in both rooms by a lot, I think.

Excellent location.

La tranquilidad

La infraestructura en general y especialmente el ingreso