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5.7 / 10 Guest Rating

Urban Hotel

Vía 7 Vía 7 3-45, Zona 4, Guatemala, gt

Urban Hotel - main view

About the Property

Prime Location
Located in the heart of Zona 4, Urban Hotel offers easy access to popular attractions like Popol Vuh Museum and National Palace Guatemala.

Comfort and Convenience
Guests can enjoy the convenience of a 24-hour front desk, an on-site restaurant, and a relaxing terrace during their stay at Urban Hotel.

Family-Friendly Accommodations
With spacious family rooms available, Urban Hotel is the perfect choice for travelers exploring Guatemala with loved ones.

To experience the best of Guatemala City, book your stay at Urban Hotel now.

Facilities & Amenities

WiFi available
Free WiFi
Parking
Free Parking
24-hour front desk
Terrace
Family rooms
Pets allowed
Designated smoking area
Street parking

Important Information

Check-in & Out

Check-in
Check-out11:00 AM

Property Notes

A deposit may be required at the property.

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

5.7
Good43 verified reviews
AI Summary

Guests highly rate the good location and frequently praise the friendly staff.

Categories

Cleanliness4.5
Service7.0
Location8.9
Room Quality5.0
Amenities4.5
Value for Money5.0
Food and Beverage5.5
Overall Experience5.5

Select topics to read reviews

G
GuillegtGT
Verified booking
solo traveller
Standard Room
Stayed in Sep 9, 2024

"Good price, poor experience."

4.0

It was a place I could use to sleep, I guess. The room was clean, and it had amenities such as a fridge, a microwave and an electric stove - though I didn't use any of them.

The hotel was unmarked and non-staffed. I had to walk all around under the sun for half an hour trying to find it, and eventually called them to let me in, despite arriving in time, because the staff from a different hotel appears to be taking care of this one. A staff member arrived at about 1:50, even though we'd previously discussed I'd be arriving between 1 and 2 in the app's chat. The room they provided was not the one depicted in the pictures and the private bathroom was outside the bedroom, but whatever - oh, but the shower was tiny and I couldn't have fit if I was fat. I had to leave an ID or a deposit of 1.5x the price of the room. They brought the deposit back after the given checkout time, only because I called like 5 times before checkout - they never answered, and only called me back right around checkout time on the dot. The issue is clear: they are severely understaffed, with the staff of a different hotel located 5 or so blocks away working for this one as well. The area is also quite labyrinthian, so it being unmarked makes for a less than ideal experience.

Helpful?
A
AlexeigtGT
Verified booking
young couple
Standard Room
Stayed in Jun 2, 2024

"Exceptional"

10.0
Helpful?
A
AnushausUS
Verified booking
family with young children
Standard Room
Stayed in Apr 20, 2024

"Very bad stay"

1.0

Very bad property, very dirty.

Everything is so bad

Helpful?