Villa Mabuk

Amazing staff who will accomodate and help anywhere they can, facilities are fantastic pool is warm and have a smart TV which has everything you could want. Aussie PowerPoints in every room even an air fryer from home.

Nothing hands down the best villa I have stayed in, in bali over our 16 trips

Beautiful villa and amenities, lovely pool area and gardens. Ideally located.

Nothing

It is a nice place with a reasonable location. I would probably refer to it as a townhouse rather than a villa but same-same. Being a father of a toddler, i liked the idea of a glass pool fence (although could do with some enduroshield type love).

Hi Tyler (owner), this is very much a personal feedback based on the last 24 hours of the stay. For those not keen on reading the whole lot, it is about overcharging and attempting to overcharge. As explained over the messages, it was acknowledged that the tattoo damage was caused by one of the lad's fresh tattoo. There was no intention to avoid taking responsibility and/or paying for damages either. Perhaps the combination of being obnoxiously overcharged for the linen damage - at the same time when your staff was trying to charge an extra night for something that was already booked and paid for is the cause of this situation we have. I can live with your explanation of the bookingcom issue, although question how you schedule clients if you don't have access to the back end of the program. Could have been really awkward if there was a family turning up on to share the villa with the boys for example because someone was too busy trying to figure out how to book people in. Mistakes happen, so take this as constructive criticism rather than an attack on your skills. Now, back to this tattoo/linen charge. In our correspondence i highlighted the inconsistencies of the charges you listed, partially because you have "strict policies" "terms and conditions" however you were not willing to provide them or indicate where these might be located - thus it is reasonable to assume you had none so took a swing at a bunch of young kids who know no better. Although you have the skillset of corporate language designed to diffuse situation, it is time to lay off the Covid excuse. Post-covid sounds like post WWII – both correct but both are irrelevant. Nonetheless, there is an issue with the Math - You suggested that you have asked for less than amount necessary to cover the replacement.

Good spot to lounge out after a seshful day, nice and spacious

Needs more taxi close by, need to fix that door lock into main area the door lock has been gouged out

So much space, big rooms, lots of privacy.

One of the best villas in Kuta. very clean and has all the needs. the staff is very helpful and kind. thank you for the hospitality.