The Accord Metropolitan

Hotel staff were very friendly and courteous. We had stayed three nights and loved it. The breakfast has South Indian dishes which we loved and the housekeeping replaced promptly what we asked for. The bedsheets were clean and the interiors gave a royal look. The check-in and check-out process was also smooth.

There were a few things which we thought might be a lottle better. 1. The coffee table had stains on the tile which required polishing rather than cleaning. However, it was replaced promptly after we asked 2. The roof top restaurant was closed for renovation which we couldn’t enjoy 3. Nothing major but every time we asked for something there was a courtesy call after it was fulfilled to confirm if the request was fulfilled. Sometimes the person in the room might be sleeping so this call could wake them up. 😊

The rooms were spacious and comfortable.. all the amenities in the room were up to the mark

The restaurant food was good but could have been better .

tout

rien

Good

Tiffin

Location is ok

Maybe a bigger spread

Friendly and efficient staff. Service from the Heart

Noisy at times

As soon as you walk in to the hotel lobby, it feels like you are in a very good hotel and the reception team who checked us in greeted us warmly and were efficient and friendly. We were shown to our room and were happy to find it, and the bathroom, spacious, well appointed and clean. The breakfast buffet was wonderful and we received exceptional service. As we were checking out in the early hours, a small packed breakfast was prepared for us to take.

On our first night, we decided to have dinner in the restaurant and unfortunately experienced the worst service we had throughout our time in India. As there was a buffet it appeared that the team weren't enthusiastic that we wanted to go a la carte but said we could. We were ready to order, menus closed, only the second table occupied in the restaurant, about four waiting staff wandering around and some six chefs at the open kitchen and appearing from the back, but we waited and waited. We had to call loudly to get our order taken. We were told that it would be a 30 minutes wait – for a pizza, noodles with vegetables. My husband had also ordered a soup, which happened to be on the buffet. When I enquired, after some time, why at least the soup hadn't been served, I was told that it was being freshly made as it was a la carte! Eventually, the pizza and noodles came and I observed a waiter go to the buffet, filled a bowl with soup, and walked a long way around to bring it to our table. I said 'that has just come from the buffet' – 'no, madam, it hasn't'. We were kept waiting for our bill and had to ask for it twice and then told we couldn't add it to our room. The soup had been removed as my husband said it was awful. (Everything else was very good and fresh.) We complained to reception and spoke to the manager, emphasising that I had been blatantly lied to. He didn't show real concern but two fresh fruit platters were in our room the next day – possibly a sorry but no note to say so. After the dinner we thought a nightcap might help us to unwind and so headed to the bar. Whether it was a private party we don't know, but music was pumping out with loud karaoke and it appeared full of men who seemed to be very drunk and hyper. It was also very dark in there as well. We felt we had walked in to un underground and very dodgy bar.