Gatwick Birchwood Lodge

Bed was very poor with old metal springs. Pillows were flat, towels were small, very few amenities provided. It worked for one night, but would not recommend.

Absolutely disgusting - booked, then when I turned up they said wasn’t a room. Asked if I could use the toilet, they said no, I went anyway, no wonder they didn’t want me to. Health and safety would have a wonderful time there. Absolutely gross.

The quiteness and the nature trees and bird watching.

All the cars parked around the building. Liked that it Was close th shopping area. Wanted some staff there to be able to ask questions to. Horley is a nice town. Many things very compact in small area. Which is good.

I wouldn’t recommend this property to anybody, the place it’s self is not clean it’s not worth your money, on arrival there was a free for all parking and everyone was blocked in with other cars as there was no where to park. On entry to the property when I finally made contact the place stunk of cannabis and wee, and it was very loud at 0100hrs, the room was dirty and needed a lot of maintenance doing. We didn’t end up staying the night here as it was inhabitable, we had to drive 5 hours back home after a long flight.

Extremely cold draughty room despite heating being on. Had to sleep fully clothed under the duvet and still on the cold side

Very basic. Room was cold. Glad we were only there 5hrs due to an early morning flight.

It took us forever to know how to check in. The door instructions are beyond confusing and no one would answer any of the numbers. We were outside for a long time calling lots of numbers and trying to get help. We also had a shared bathroom that was nasty...

Check in person could not speak English properly. Taxi ordered to airport never turned up and we nearly missed our flight (gates closed as we arrived). No way of charging our phones and so inconvenient nowhere near to get dinner. Went to bed very hungry.

I cannot review this property because I booked it via Expedia, received a booking confirmation via email from Expedia but when I turned up at the property they were fully booked and I had no room. This caused me great upset. I have never been disappointed before by Expedia but I was on this occasion.