Burj toubkal

Beautifull location and super kind owners

The facilities were turned off the first moments, but after mentioning it was all working properly. Including warm shower

The owners were too kind and loved making conversation. The place is under construction bit by bit and the finished rooms look fantastic!

The only good thing is the view although we though that it’s located in Imlil center

Everything, there was no water, toilets were out of service, no food to serve and lack of communication from the owners

It was in the repair place, no hot water, even the water had outraged at the night I reserved 2 nights but get one because I couldn't continue the second one especially I was with my family

We were family arrived at and they treated people as nothing, the weather was cold with no heating no cleaning places

I arrived on December 31 around 11:00 PM with my friends. We each had separate confirmed reservations. When we got there, the auberge was completely closed. No lights, no staff, no reception, no access. Nothing. We knocked on the door for a long time and called the host repeatedly. At first, the phone was ringing with no answer. Then the host turned off his phone entirely. We were left outside from 11:00 PM until 1:30 AM, on New Year’s Eve, in cold and snowy weather, with nowhere to go. What makes this unacceptable is that before arriving, the host confirmed by phone that he was there and told us to come. This was clearly false. After that, there was zero communication: no message, no explanation, no apology. None of us stayed at this property at all. This was not a misunderstanding or a small issue — this was a complete failure to provide the service that was booked and paid for. Abandoning guests late at night in freezing conditions is irresponsible and unsafe. This place should not be listed. If you care about reliability, safety, or basic professionalism, do not book this auberge.