Neelkanth Sarovar Premiere

I simply love the place! Their service is par excellence. Their staff is very well trained and they ensure that their customers go back happy. I am definitely going back to this property again the next chance i get. I want to especially thank Aristya for her superb care , she took me around to the mall to give me an orientation of the place while i was new and also helped me get a sim. I also want to acknowledge Anita who got me a single woman gift pack! I had my birthday while i was there and i was sent a birthday cake by the hotel management! The property is central and the mall close to it is also lovely.

we had some challenges with our car and the guys on the front door were exceptional. The food in the restaurant was also excellent.

nothing

Nothing. There has been a series of egregious incidents during my recent stay at your property, which collectively amount to severe misconduct, harassment, invasion of privacy, and gross negligence Destruction of Personal Property Despite clear care instructions, your staff irreparably damaged my personal property – specifically Gucci dresses valued at approximately USD 15,000 – by failing to follow the cleaning directions and garment care tags. Invasion of Privacy and Harassment Following my complaint about the damaged dresses, 4 service staff members (3 of them male) entered my room without consent and demanded that I count my personal undergarments in their presence. This was an appalling invasion of privacy, in direct violation of the dignity, safety, and respect owed to a paying guest. This is just one example of repeated behavior. Public Humiliation and Misrepresentation I was verbally disrespected in the hotel lobby, where staff a day before confirmed “booked my stay,” and, upon my return from a day-long trip, the Assistant Manager – falsely representing himself as the GM – said I do not pay my bills,refused to connect me to the GM, shouted at me in front of guests, and engaged in conduct witnessed by an independent legal advisor present in the lobby Chemical Exposure and Inadequate Remediation Prior to this, staff sprayed chemicals on the floor that permeated my room, creating an unsafe environment. The proposed “solution” was to spray perfume over the affected area – an unacceptable and unsafe practice. Breach of Confidentiality and Business Interference Instead of addressing my concerns professionally, staff unlawfully interfered in my private business dealings by demanding the phone number of a potential partner (a complete stranger) and disclosing details of my stay. This interference directly caused the cancellation of a pending business partnership, resulting in measurable financial and reputational damage.

continued: Unauthorized Handling of Personal Belongings Without my permission, staff handled all of my belongings in an attempt to move me to another room. During this time, the same Assistant Manager, Brij, ordered me to “sit on the couch and shut up” – conduct that is both abusive and unacceptable. Financial Misconduct by Staff I was solicited by staff to lend them ZMW 2,000, which has not been repaid. This is wholly inappropriate and constitutes harassment and financial misconduct. Pattern of Disrespect Despite Significant Patronage Over the course of one month, I have spent close to USD 30,000 at your property, including thousands of dollars in staff tips. Despite this, I have been subjected to sustained mistreatment by staff, servers, and management. These actions collectively constitute: Breach of the hotel’s duty of care to its guests; Multiple violations of guest privacy and confidentiality policies; Harassment and humiliation of a guest; Unlawful interference with business relationships; Negligence resulting in substantial property damage.

Noisy Too busy No individualized treatment its just a fabrication