Astoria Plaza

the elevator guy was friendly.

the staff during check-in tried to get a deposit. I agreed using my credit card, however, she said that the refund or reimbursement will not be obtained on check-out but 10-15 days after -> I did not agree to this arrangement. Then she said I will get it on check-out if I pay my deposit via Cash. Again, I did not agree to this. I told her that other hotels also ask for deposit but the reimbursement or refund is given during check-out even if my deposit was paid through credit card. Eventually, after talking to somebody else (her superior?) - they allowed me to check-in without a deposit. So my check-in time was so long because of the above -> it took more than 30 minutes to check-in. Except for this incidence during check-in, the rest of the stay was ok.

The hotel staff, service, breakfast, rooms are nice. Close to Megamall and Shangri-La mall. The buffet breakfast is really good and highly recommend.

The wait for elevators abs hallways felt like there's no AC.

Food order takes about 20-30 minutes.

Staff Food

swimming pool not working, doorknobs don't lock

Location and apartments was nice and clean.

Elevator was very slow and no air con in the corridors while waiting for the elevators. Lobby is very small from the front door so so you can feel the hot air every time the doors open. The windows need to be clean on the outside for the view.

I was upgraded to a double room with no extra Cost. Staff were accomodating. Spacious room with kitchen and big dining area Strategic location, close to shopping centre There’s a shuttle bus service to go to shopping mall

There is a long queue to get to the elevator, the wait is quite long

Très bien

Elevator c’est yrop long l’attente à chaque fois