Ridge Retreat

La vue sur la nature

Location was beautiful and scenic, quiet and close to Blue Lake, which was what we needed.

You have to be aware that while there are 2 bathrooms, there is only 1 shower and the shower room is very small.

Der Ausblick war toll, man war mitten im Grün. Das Haus ist sehr grosszügig und gemütlich, die Lage im der Nähe des Sees und Rotorua prima.

Abends, in der Nacht und Morgens war es ziemlich kalt.

Garage for bike storage and stands Bbq

Great stay and had everything our family needed. Shower pressure was great. Lots of natural lighting, fireplace already setup, well equiped with beautiful views. 2min drive to the beautiful lake for Less than 10min drive to shops/ main road and about 15min drive back to town.

Maybe a good exterior clean of the windows

I am writing to formally submit a complaint regarding our recent stay at Ridge Retreat. Unfortunately, the property was not as advertised and had several serious deficiencies that significantly impacted our stay and raised safety concerns. Key Issues Noted: • Unsafe and unusable kitchen equipment: The cooking utensils, particularly the frying pans, were extremely old, scratched, peeling, and dirty. They were completely unusable (I have photographs for evidence). • Bathroom problems: • The downstairs toilet seat was broken and slid off completely, making it unsafe. • The main upstairs bedroom’s bathroom has only a bathtub with no shower wand, contrary to expectations. The only shower available is in a very small upstairs bathroom that serves the other bedrooms and does not have a toilet. • Appliances unsafe or nonfunctional: • The dryer vent was clogged, creating a fire hazard. • The oven was filthy, with heavy grease buildup. When we tried to use it, it smoked and was unsafe. • Plumbing issues: The sink in the laundry area does not work at all; faucets appear sealed off. • Lighting and heating: The light above the sink in the upstairs bedroom does not work. The heater control is placed in an inaccessible area, as if it was not intended for guest use. • Cleanliness: The property was not properly cleaned. There were spiderwebs throughout, and overall cleanliness was very poor. • Hot water issues: The hot water supply was inadequate, not lasting even for two short showers. Misrepresentation: The property description did not make clear that the main bedroom lacks a proper shower, and that the only functional shower is in a small shared bathroom upstairs. This is a significant omission that misled us when booking. Because of these issues, the property was not as described and not maintained to a safe or acceptable standard. In my view, it is not appropriate that we paid the full advertised rate for such conditions. I kindly request that Booking.

There were some friendly Tui birds outside!

Our family loved spending time there. The whole property is so lovely, amazing view and so much space 😊 we have already booked another holiday home with them.

A beautiful location, very quiet & peaceful for my two sons & I

The property does need a good make over, the shower room very tiny

We absolutely loved our stay here. The views, the space and the privacy were perfect to spend much needed family time togther. The home was very warm, and the fireplace was perfect for the colder evenings. Highly recommend Ridge Retreat for families wanting to relax. Will book again :)

Cannot fault,maybe I wish I got more photos :)