Russell Hotel

The toilet had some foul smell. The room was next to the gym hence the noise from the music was quite a nuisance.

Central location was what I needed but not noisy while staying in the room.The staff were friendly and helpful. It seemed like the well organised hotel.

Currency exchange rate direct to the hotel was not good.

Staff on desk and serving at breakfast were really lovely and helpful Big clean rooms

Despite not asking for room to be cleaned, beds were stripped of towels and linen around 11am and not put back on until nearly 6pm. This meant we could not shower or relax in our room after a long sweaty day walking round Kampala. I asked if this could be expedited (I'd even put the linen on myself!) but its still took more than two hours waiting in the lobby for this to happen. On leaving, staff were unfamiliar with Booking.com and claimed the overall price was actually the price per night. I explained how it worked and we got it sorted but we were made to feel that we were short-changing the hotel through their unfamiliarity.

Friendly staff and good meals

It was not conducive for my work in terms of movements due to congestion on the roads

Stuff are very respectful and friendly

Breakfast is supper to improve

Location- centrally located.

At the moment nothing.

Nice big rooms. Excellent food served in the restaurant.

Bathrooms are modern and clean but dimly lit. I don't know why they are using low powered bulbs in the bathrooms. Also the food service in the restaurant can be very slow at times. I waited half an hour for food on a couple of occasions when the restaurant was almost completely empty.

Central Location

Everything was about right.