TownePlace Suites by Marriott Louisville Airport

One of the MOST accommodating staff I have come across. I travel a lot!

Hidden gem especially for the Derby. Very clean hotel, friendliest staff, 15 minutes away from everything. Will be returning on the next trip to Louisville!

Hotel seemed very new and staff were very welcoming! Indoor pool area was very clean as well as our room. A huge selection for breakfast and they had cookies out when we arrived! Outback steakhouse, Subeay and some other places to eat were very close to the hotel

We stayed 1 night so we could use the airport shuttle for an early morning International Flight. When we were checking in, I advised the clerk that we would need an airport shuttle at 7am. She said they did not offer 7am shuttles due to shift change. She then said Lyft is available. (She did not mention the hotel would be paying for it). So, I told her the Hotel advertises 24-hour shuttle service and I asked if the hotel would be paying for the Lyft? She said yes - hotel would pay. I told her we needed an XL because we had lots of luggage. She said she could not order an XL. We would have to wait for her boss to arrive. So we get our room and start unloading the car. Her boss arrives shortly thereafter and when I enter the building, she asks me if I am Mr XXXX. I said I am, and she started the conversation in a confrontational manner by stating the hotel does NOT allow park and fly and asked if I would be leaving my car. I told her - NO - I would be leaving my car in Indiana. She then repeated the exact same thing - that the hotel does NOT allow park and fly.. I said "I know". She then said it a third time! I asked her why she keeps repeating the same thing after I told her after her first question that I was NOT leaving my car. She then asks if we need a shuttle and the time - and I said yes at 7am, and said we needed an XL. Next morning - we go to the desk to make sure the Lyft XL was ordered. I asked the kind red-headed lady and she said the Uber was ordered, but no one put in the book that it was to be an XL. So she had to cancel the Lyft and re-order a Lyft XL. She mentioned that your staff put in the wrong date in the book and did not put XL. And she said they should not have had an issue ordering an XL in the first place. She also said the XL ended up being only $2 more than the regular Lyft. She was very kind and accommodating. Also the breakfast lady was very nice to my little boy and gave him an extra chocolate muffin (because she was getting the breakfast area ready). But the two employees on Sunday need a bit more training and the "Manager" needs to learn some "Customer Service" and to not be so aggressive. I am unaccustomed to people speaking to me the way she spoke to me - much less a Manager in a Marriott.

Clean, nice breakfast.

Typical overnight stay. Weekend front desk staff looked like low employment in the area.

Great Location for our visit to Louisville. Easy in and out and convenience. Kind and welcoming staff. So Enjoyed our stay.

The excellent staff and room was very clean and nicely kept