Les Suites at The Cliff Bay

Les Suites ist teuer, aber es ist ein Traum von einem Hotel. Unbedingt sofort und immer das Avista Asia oder Avista Mediterrane buchen. Das Restaurant hat nicht ohne Grund eine Empfehlung im Michelin Guide. Es ist umwerfend! Dankeschön, wir waren nun bereits 2x hier!

Nichts. Heaven!

Excellent hotel, well situated, very good restaurants, very nice staff. Next time we will stay there again.

Wonderful and calm place. Highly recommended.

Just returned from our fourth stay at Les Suites and once again it never fails to please. We had the Prestige Package staying in a garden suite with our own private lawn overlooking the sea. We love the Prestige Package but were a little concerned that it might not be the same this time because of the temporary closure of Avista restaurant following a fire in June. Avista is, in our opinion, one of the best restaurants in Funchal but we needn't have worried! The hotel has introduced a replacement dining experience, Blue Lagoon at Night, located in the adjacent Cliff Bay on a deck overlooking the sea. The ambience and food quality was every bit as good as Avista and we wouldn't hesitate to recommend it. The service was impeccable although we must say a special shout out to Victor who looked after us both nights we dined there. Our package also included a four course dinner in Il Gallo D'Oro , the Cliff Bay's Michelin 2* restaurant. The food was out of this world and again the service from the restaurant staff made it a truly memorable experience. It must be a unique selling point of the company that the staff in each and every department are so happy and go that extra mile to ensure the guests . We have found this to be the case in all of the Portobay hotels that we have stayed in and is one of the reasons we keep returning year after year. Thanks again for making our stay so realaxed and enjoyable and we look forward to seeing you next time.

NEXT LEVEL LUXURY AT LES SUITES Just back from Madeira Portugal where we stayed at the beautiful Les Suites at Cliff Bay a Luxurious Cliffside Hotel. From the moment you arrive until you depart the entire staff make you feel welcome and work extremely hard to ensure the Les Suites is the Next Level in Luxury accommodation. The parking lot at Les Suites is very small only accommodating about 5 cars but, the sister hotel Cliff Bay has adequate additional parking. The reception staff were great, got us checked into our room immediately upon arrival in the early afternoon. Everything throughout the hotel is high quality from the carpet and flooring to the incredible pictures adorning the walls and other artwork throughout the public areas. Our suite was lovely with a separate king-sized bedroom with superior blackout curtains. In the living room quality leather couch, a separate chair and table as well as a desk. Both the bedroom and living room have their own TV’s. The bedroom is very well equipped with a very comfortable king bed with quality linens and an assortment of pillows. The Wi-Fi throughout the hotel and in our suite was very good, the suite has numerous USB connection points for charging electronic devices. A beautiful bathroom with two sinks, huge bathtub and a very large glassed walk-in shower. The waterfall shower head and separate wand pressure is superior to most hotels I have stayed. Lots of superior quality toilet products are provided. There is a daily replenished min-bar in which the soft drinks are provided complimentary. Additionally, upon check in there was a delicious fresh fruit bowl that again was replenished daily. During our 9 nights stay we were given 3 complimentary bottles of champagne and an assortment of fresh baked goods. The balcony is very large with a clear glass protective railing two very comfortable outdoor teak chairs and comfy cushions as well as a couch for lazing about. The view from the balcony is directly out over the cliff to the Atlantic Ocean where you can watch plenty of pleasure boats cruising past the hotel. Les Suites has an incredible Infinity Pool looking right out over the Atlantic Ocean with lots of high-quality padded loungers and umbrellas. A very relaxing tranquil type environment with a well stocked bar that also provides snacks and ordered lunches. The landscaping throughout the entire property including the sister Cliff Bay Hotel is impeccable and the groundskeepers stay on top of it daily. Currently the hotel’s restaurant the Avista is closed due to a previous contained fire, to accommodate for this guest can have breakfast in their suites or at two restaurants at the Cliff Bay hotel. Both are excellent one is their 2-star Michelins restaurant serving to order the other the Rose Garden is both buffet and to order. There is a fantastic selection food, fruits, baked goods, juices etc. well beyond expectations and a beautiful setting and atmosphere inside or outside on the patio. The coffee is very good and they also offer a variety of specialty coffees, teas and the service is top notch. Breakfast was really a great way to start the day and everything we had was delicious. Cliff Bay has two pools one being actual salt water and direct access to the crystal-clear refreshing waters of the Atlantic Ocean. In my personal opinion Les Suites at Cliff Bay is a perfect resort hotel that would be especially suited to adults given is tranquil relaxing environment. Les Suites overall is next level in luxury accommodation that I would without reservation or hesitation recommended highly.

We stayed at three hotels during our trip to Madeira and Les Suites at Cliff Bay was the most luxurious. If you can afford to stay here, you probably should. Photos do not do it justice. The suite was spectacular, rivaling the hotel rooms in Asia. Spacious, modern, clean, comfortable, and oceanfront. What stood out to me was how quiet the property is. After a day of hiking, I would go down to the pier and swim in the sea, lay out on the pool deck and then sit on the balcony and stare at the sea for hours, uninterrupted. We arrived 90 minutes early and our room was not ready, so we were given drink vouchers for beer or wine and offered the opportunity to relax on the pool deck until checkin. The pool deck is stunning. I wish they would heat the jacuzzi beyond lukewarm, but we enjoyed the pool and had a large soaking tub in the room. Unfortunately, the Avista restaurant was closed due to a recent fire, so we did not fully experience the property. Our dinner reservations were cancelled, and while they did place us on the waitlist for Gallo D'Oro, we did not get called. They did provide two alternate dining experiences, but the Mediterranian option was on the pool deck of The Cliff Bay which was chaotic, so we didn't try it. We had breakfast at The Cliff Bay one morning which was average and very busy. After that, we opted for room service which was very good. Pro tip- there are no pool towels in the room, at any of the pools at The Cliff Bay or on the swimming pier. After taking the two different elevators and walking down several levels to the swimming pier without encountering any towels, we were told that we would either have to go back to Le Suites for towels, or go up to the spa in The Cliff Bay (cannot be accomplished from any room at Le Suites without three elevator rides). Every member of the staff that we encountered was pleasant and unintrusive. Overall, the magnificent room that you get at Les Suites is a good value regardless of which resort amenities are available at your time of travel.

My second time to this Cliff Bay spa hotel and first time to Les Suites with husband. in general the service from airport pick up to departure was top notch. There was nothing that was too much (even when I came pouty at my room and Rosana at he front desk, agreed to change it straight away!). Other little touches like I asked for a larger mug for my home bought coffee dripper and it was bought to the breakfast table every morning. Fresh flowers, cut fruit and bubbles on arrival. Everyone knew us by second day and we felt like we were VIPs. There had been a fire that meant Vista Asia and Mediterranean were closed but we were offered a magical evening by the seafront with an extraordinary menu, music and sommelier who made our night. Les Suites had the added benefit of a dedicated reception, infinity pool, jacuzzi , outside bar and breakfast at Vista restaurant (if available - due to fire we were offered complimentary in room or any of the other breakfast services), as well as the facilities in the main hotel. The spa treatments were decadent and unrushed BUT BOOK EARLY!!! We are seasoned traveller and very particular and wanted for nothing. We had considered the much acclaimed Reids Hotel but from our visit for dinner and the difference in service, we agreed we made the right choice and it would not be our last visit to Cliff bay. Reids maybe dining off its previous reputation whereas the Cliff seems to respond to the importance of the building their reputation in the present. Well done to all - see you all soon

Les Suites at Cliff Bay provided an exemplary experience during our stay. The staff was welcoming and professional with a thoughtfulness in anticipating guests needs and addressing any unforeseen issues with care and urgency. Unfortunately, a fire occurred at one of the on-site restaurants during our stay causing notable damage. Management was exceptional in their response to the incident, rightfully placing the safety of their team members and guests as a top priority, while ensuring effective communication and accommodations for impacted team members and guests. Our room was beautiful, clean, quiet, relaxing, and provided an outstanding view of the sea (and the fireworks in the harbor). Every staff member we encountered was warm and professional. We will definitely return!